Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Ransburg

Belton,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Corporate Dental Billing

University Health / Truman Medical Center
10.2003 - 11.2022
  • Developed efficient billing processes for faster insurance claim submissions, reducing errors and speeding up reimbursement times.
  • Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
  • Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
  • Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
  • Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
  • Managed high volumes of patient files accurately while prioritizing urgent cases for quicker processing times within the dental office workflows.
  • Contributed positively to patient satisfaction scores by addressing billing-related inquiries promptly and professionally over phone calls or emails.
  • Coordinated with other team members to resolve any scheduling conflicts or miscommunications that could impact billing processes or patient satisfaction.
  • Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Reconciled accounts receivable to general ledger.

Front Desk Receptionist

C.E. Solano, D.M.D.
01.1997 - 01.2002
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.

Education

Medical Office Assistant Diploma -

Brown Mackie College
Lenexa, KS
05.1997

Skills

  • Payment Processing
  • Account Updating
  • Inquiry Handling
  • Collections Processing
  • Administrative Support
  • Account Reconciliation
  • Customer Service
  • Billing and Invoicing
  • Payment Collection

Timeline

Corporate Dental Billing

University Health / Truman Medical Center
10.2003 - 11.2022

Front Desk Receptionist

C.E. Solano, D.M.D.
01.1997 - 01.2002

Medical Office Assistant Diploma -

Brown Mackie College

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Rebecca Ransburg