Rebecca Ravenscroft
Martin Marketing Specialties
Middlebury,IN
7
years of professional experience
Detail-oriented professional with strong customer service and problem resolution skills. Proven ability to enhance service quality through effective feedback collection and relationship building.
Work History
Catcher
1 Month- Executed daily operational tasks to ensure smooth workflow.
- Coordinated customer feedback collection to enhance service quality.
- Supported marketing campaigns through effective communication with team members.
- Received finished product from the screenprint team to transfer to shipping and receiving.
Receptionist
2 Months- Managed appointment scheduling using salon management software efficiently.
- Greeted and assisted clients, ensuring a welcoming salon environment.
- Processed transactions accurately, maintaining cash register balance daily.
- Answered phone inquiries, providing information about services and promotions.
- Maintained cleanliness and organization of reception area and waiting room.
- Assisted in inventory management by tracking supplies and reordering when necessary.
Barista Shift Supervisor
1 Year 4 Months- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored new baristas on product knowledge and efficient service techniques.
- Managed inventory levels, placing orders to maintain stock of fresh ingredients and supplies.
- Implemented cleaning protocols, maintaining a sanitized environment in compliance with health regulations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Key holder
Cake Decorator
1 Year 7 Months- Designed and decorated custom cakes per customer specifications, enhancing visual appeal and taste.
- Collaborated with team members to streamline cake production processes, improving efficiency.
- Assisted in training new staff on cake decorating techniques and best practices.
- Maintained cleanliness and organization of decorating stations to ensure safety and compliance.
- Developed creative designs for seasonal themed cakes, increasing customer interest and sales.
- Monitored inventory levels of decoration supplies, ensuring timely restocking for uninterrupted workflow.
Bartender
2 Years 10 Months- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Developed seasonal drink specials, contributing to increased customer interest and engagement.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
High School Diploma
Skills
Appointment scheduling
Scheduling
Order processing
Product knowledge
Product sales
Product expertise
Calendar management
Relationship building
Staff training
Prioritization
Sales support
Operational support
Timeline
Catcher
Martin Marketing Specialties
06.2026 - 07.2026Read More
Receptionist
Fringe Salon
03.2026 - 05.2026Read More
Barista Shift Supervisor
Purely Pressed Juicery
09.2024 - 01.2026Read More
Cake Decorator
Meijer
01.2023 - 08.2024Read More
Bartender
The Oasis
10.2019 - 08.2022Read More
Northridge High School
High School Diploma
Read More