Rebecca Raya
Las Vegas
Summary
Dedicated Permit Coordinator and Inbound/Outbound Sales professional with hands-on experience managing customer communications, coordinating appointments, resolving customer concerns, and handling scheduling logistics. Demonstrates a strong work ethic, reliability, and the ability to thrive in fast-paced environments. Adept at delivering excellent customer service, maintaining organized workflows, and supporting team operations. Ready to bring strong communication skills and a commitment to quality to the next career opportunity.
Overview
1
1
year of professional experience
Work History
Permitting Coordinator
Carl's Air Conditioning & Sheet Metal Inc.
Las Vegas
07.2024 - 11.2025
- Coordinated permit applications for HVAC projects with local government agencies.
- Communicated with contractors to gather necessary documentation for submissions.
- Maintained organized records of all permitting activities and correspondence.
- Updated team on changes in local permitting laws and requirements.
- Maintained accurate records of all permits issued including expiration dates and fees paid.
- Processed payments associated with permit applications and renewals.
- Drafted letters requesting additional information from applicants when needed.
Inbound Call Center Representative
Carl's Air Conditioning & Sheet Metal Inc.
Las Vegas
07.2024 - 11.2025
- Managed inbound customer inquiries regarding air conditioning services and products.
- Documented customer interactions and service requests in the company database.
- Assisted customers with scheduling appointments for service and maintenance.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Assisted other team members when needed during peak hours of business operations.
- Collaborated with technicians to ensure timely service delivery for client requests.
- Maintained knowledge of industry trends and product updates to assist customers effectively.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Maintained records of customer interactions and transactions for future reference.
Education
Standard Diploma - Engineering
Advanced Technologies Academy
Las Vegas, NV07-2023
Skills
- Permit coordination
- Documentation management
- Regulatory compliance
- Application processing
- Technical communication
- Customer relationship management
- Problem solving
- Quality assurance
- Time management
- Team collaboration
- Customer service
- Proficient in HouseCall Pro
Timeline
Permitting Coordinator
Carl's Air Conditioning & Sheet Metal Inc.
07.2024 - 11.2025
Inbound Call Center Representative
Carl's Air Conditioning & Sheet Metal Inc.
07.2024 - 11.2025
Standard Diploma - Engineering
Advanced Technologies Academy