Rebecca Rediker
Shelbyville,TN
Summary
Skilled Patient Care Coordinator familiar with case management and care planning. Nine-year history as Certified Pharmacy Technician working with Commercial, Medicare/Medicaid, insurance along with 340B Pharmacy and HDAP/ADAP programs .Skilled in using PioneerRX system and Propharm system. Have also worked in Therigy. Scope of care including HIV, Hepatitis,and Transplant patients along with maintenance medications. Comprehensive understanding of care spectrum and processes of care coordination. Eager to learn and grow with your company.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician/Patient Care Coordinator
NPS Pharmacy
719 Thompson Lane Suite 57100 Nashville Tn 37204
04.2015 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
Education
GED -
Jesus Only Academy
Nashville, TNSkills
- Problem-solving skills
- Updating medication histories
- Patient confidentiality
- Insurance Billing
- Insurance Verification
- Filling Prescriptions
- Processing payments
- Medication labels
- Answering customer questions
- Medicare and Medicaid process
- Customer Service
- Data Entry
- Patient Profile Setup
Timeline
Certified Pharmacy Technician/Patient Care Coordinator
NPS Pharmacy
04.2015 - Current
GED -
Jesus Only Academy