Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Reyna

Kyle,TX

Summary

Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success. Detailed Night Auditor with 4 years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks.

Overview

6
6
years of professional experience

Work History

Night Auditor

Hotel Magdalena
Austin, TX
10.2022 - 04.2023
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.

Night Auditor /HR Administrative Assistant

Colton House Hotel
Austin, TX
07.2021 - 08.2022
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Inventoried and ordered supplies for office.

Night Auditor / Front Desk Manager

Courtyard by Marriott
San Marcos, TX
06.2020 - 06.2021
  • Greeted arriving guests and checked them in to their rooms.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
  • Generated reports on occupancy levels, revenue figures and customer feedback.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Recruited and trained new employees to meet job requirements.
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Housekeeper

Comfort Suites Hotel
Austin, TX
01.2019 - 06.2020
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.

Server

Steak N Shake
Austin, TX
01.2017 - 12.2018
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.

Education

Certificate (19 Credit Hours) - Human Resources Management

Martinsburg College
Martinsburg, WV
06-2024

Skills

  • Balancing Transactions
  • Teamwork and Collaboration
  • Guest Services
  • Generating Reports
  • Complaints Management
  • Customer Service
  • Financial Reporting
  • Front Desk Operations
  • Administrative Support
  • Problem-Solving
  • Recordkeeping
  • Training and mentoring
  • Oral and written communications
  • Analytical Thinking
  • Conflict Mediation
  • Shift Scheduling
  • Supply Replenishment
  • Strong Work Ethic
  • End-of-Day Processes
  • Revenue Tracking
  • Safety and security procedures

Timeline

Night Auditor

Hotel Magdalena
10.2022 - 04.2023

Night Auditor /HR Administrative Assistant

Colton House Hotel
07.2021 - 08.2022

Night Auditor / Front Desk Manager

Courtyard by Marriott
06.2020 - 06.2021

Housekeeper

Comfort Suites Hotel
01.2019 - 06.2020

Server

Steak N Shake
01.2017 - 12.2018

Certificate (19 Credit Hours) - Human Resources Management

Martinsburg College

Similar Profiles

CREATE PROFILE
Rebecca Reyna