Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Richardson

Ann Arbor,MI

Summary

Customer-centered Library Clerk successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 9 years.

Overview

27
27
years of professional experience

Work History

Media Clerk

Ann Arbor Public Schools
10.2014 - Current
  • Assisted in the development of targeted media acquisition strategies, resulting in a more diverse and relevant collection.
  • Enhanced media library efficiency by streamlining cataloging and classification processes.
  • Demonstrated strong organizational skills in maintaining an orderly, easily accessible collection of multimedia resources.
  • Enhanced overall library operations by performing regular audits of the media collection, identifying gaps in resources or areas that required updating.
  • Supported staff on special assignments and ad hoc projects.
  • Ensured accurate record-keeping by meticulously updating and maintaining media inventory databases.
  • Supported school-wide events such as book fairs, author visits, or film screenings by actively contributing to planning efforts and assisting with event logistics.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service.

Bank Teller

Chase Bank
08.2000 - 05.2004
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Assisted with training of new tellers on policies and procedures.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

CNA

Martin Luther Memorial Home
01.1997 - 04.1999
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Education

Biology

Washtenaw Community College
Ann Arbor, MI

No Degree - Esthetician

Douglas J Aveda Institute
Ann Arbor, MI
04.2024

Skills

  • Strategic Planning
  • Flexible and Adaptable
  • Attention to Detail
  • Data Recording
  • Analytical Thinking
  • Project Planning
  • Organization and Time Management

Timeline

Media Clerk

Ann Arbor Public Schools
10.2014 - Current

Bank Teller

Chase Bank
08.2000 - 05.2004

CNA

Martin Luther Memorial Home
01.1997 - 04.1999

Biology

Washtenaw Community College

No Degree - Esthetician

Douglas J Aveda Institute

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Rebecca Richardson