Rebecca Rivera
New York,NY
Summary
Adept at driving operational excellence, I significantly enhanced client satisfaction and streamlined inventory processes at Wilson Daniels Wholesale. Having expertise in Office Management and Event Coordination, coupled with a proven track record in fostering robust customer relationships, positions me as a dynamic asset. Skilled in MS Office and CRM, I excel in transforming challenges into opportunities for growth.
Overview
10
10
years of professional experience
Work History
Office Administrator
Wilson Daniels Wholesale
New York, NY
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw inventory management, ensuring office supplies were adequately stocked.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Facilitating events, monthly office lunches, tastings, breakfast meetings, etc. Handling calendar management for the conference rooms on both floors
- Transmitting daily orders to our shipping & logistics company.
- Sending multiple packages for executives nationally & internationally daily. Setting up courier services weekly as needed. Scheduling pick ups of inventory and issuing credits when items return to warehouse.
Program Operations Specialist
Egr International
New York, NY
11.2022 - 05.2023
- Managed a portfolio of high-value clients, developing and implementing strategies to ensure that stakeholders achieved their desired outcomes.
- Managed consumer and dealer rebate programs using Excel and Lenos software programs. Collected, arranged, and input information into database system.
- Developed and implemented processes and procedures to seek out inefficiencies and provide solutions while processing thousands of rebates.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner by collaborating cross-functionally with key stakeholder and Accounting to ensure alignment across all external communications.
- Managing open email tickets in Fresh Desk and answering 25+ calls per day ensuring customer satisfaction.
Lead Reservationist
TAO Group
New York, NY
01.2019 - 03.2020
- Analyzed reservation data to identify trends and provide recommendations for improvements in booking rates or occupancy levels.
- Trained new reservationists on company policies, procedures, and software systems for consistent service quality.
- Implemented various promotional offers and packages, increasing overall revenue generation for the company.
- Managed high-volume phone calls for 10+ venues, maintaining a courteous and professional demeanor throughout all interactions.
- Executed scheduling and calendar management with use of OpenTable and Resy platforms to maximize number of guests
Bakery Supervisor
Greca
New York, NY
03.2018 - 11.2018
- Collaborated with team members to create new recipes, boosting sales and customer interest.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored inventory levels and identified opportunities for cost savings.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Maitre D'
La Pecora Bianca
New York, NY
10.2017 - 02.2018
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Maitre D'
TAO Uptown
New York, NY
01.2015 - 01.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Nutrition
Lehman College
Bronx, NYAssociate of Science - Nutrition
Bronx Community College
Bronx, NYSkills
- Office Administration
- Event Coordination
- Customer Relationship Management (CRM)
- Database entry
- Office Management
- Schedule and calendar management
- Inventory Management
- MS Office
Timeline
Office Administrator
Wilson Daniels Wholesale
05.2023 - Current
Program Operations Specialist
Egr International
11.2022 - 05.2023
Lead Reservationist
TAO Group
01.2019 - 03.2020
Bakery Supervisor
Greca
03.2018 - 11.2018
Maitre D'
La Pecora Bianca
10.2017 - 02.2018
Assistant Maitre D'
TAO Uptown
01.2015 - 01.2016
Nutrition
Lehman College
Associate of Science - Nutrition
Bronx Community College