Rebecca Rivera
New York,NY
Summary
Adept at driving operational excellence, I significantly enhanced client satisfaction and streamlined inventory processes at Wilson Daniels Wholesale. Having expertise in Office Management and Event Coordination, coupled with a proven track record in fostering robust customer relationships, positions me as a dynamic asset. Skilled in MS Office and CRM, I excel in transforming challenges into opportunities for growth.
Overview
10
10
years of professional experience
Work History
Office Administrator
Wilson Daniels Wholesale
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw inventory management, ensuring office supplies were adequately stocked.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Facilitating events, monthly office lunches, tastings, breakfast meetings, etc. Handling calendar management for the conference rooms on both floors
- Transmitting daily orders to our shipping & logistics company.
- Sending multiple packages for executives nationally & internationally daily. Setting up courier services weekly as needed. Scheduling pick ups of inventory and issuing credits when items return to warehouse.
Program Operations Specialist
Egr International
11.2022 - 05.2023
- Managed a portfolio of high-value clients, developing and implementing strategies to ensure that stakeholders achieved their desired outcomes.
- Managed consumer and dealer rebate programs using Excel and Lenos software programs. Collected, arranged, and input information into database system.
- Developed and implemented processes and procedures to seek out inefficiencies and provide solutions while processing thousands of rebates.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner by collaborating cross-functionally with key stakeholder and Accounting to ensure alignment across all external communications.
- Managing open email tickets in Fresh Desk and answering 25+ calls per day ensuring customer satisfaction.
Lead Reservationist
TAO Group
01.2019 - 03.2020
- Analyzed reservation data to identify trends and provide recommendations for improvements in booking rates or occupancy levels.
- Trained new reservationists on company policies, procedures, and software systems for consistent service quality.
- Implemented various promotional offers and packages, increasing overall revenue generation for the company.
- Managed high-volume phone calls for 10+ venues, maintaining a courteous and professional demeanor throughout all interactions.
- Executed scheduling and calendar management with use of OpenTable and Resy platforms to maximize number of guests
Bakery Supervisor
Greca
03.2018 - 11.2018
- Collaborated with team members to create new recipes, boosting sales and customer interest.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored inventory levels and identified opportunities for cost savings.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Maitre D'
La Pecora Bianca
10.2017 - 02.2018
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Maitre D'
TAO Uptown
01.2015 - 01.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Nutrition
Lehman College
Bronx, NYAssociate of Science - Nutrition
Bronx Community College
Bronx, NYSkills
- Office Administration
- Event Coordination
- Customer Relationship Management (CRM)
- Database entry
- Office Management
- Schedule and calendar management
- Inventory Management
- MS Office
Timeline
Office Administrator
Wilson Daniels Wholesale
05.2023 - Current
Program Operations Specialist
Egr International
11.2022 - 05.2023
Lead Reservationist
TAO Group
01.2019 - 03.2020
Bakery Supervisor
Greca
03.2018 - 11.2018
Maitre D'
La Pecora Bianca
10.2017 - 02.2018
Assistant Maitre D'
TAO Uptown
01.2015 - 01.2016
Nutrition
Lehman College
Associate of Science - Nutrition
Bronx Community College