Rebecca Roark
Fort Smith,AR
Summary
Impressive Customer Service and Sales Leader with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem revolutionist able to work effectively and productively with diverse customers and individual needs. A solution based team player and experienced sales leader able to generate leads, connect with customers and close sales. Known for providing unparalleled support to discerning clients. Bringing 15 years of entrepreneurial sales experience combined with over 25 years customer service skills and a dedication to continuous improvement and personal achievement. Most recently a proven project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Long standing success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
28 Degrees North Productions, LLC
Fort Smith, AR
12.2023 - 10.2024
- Built and established strong partnerships with teams, vendors and contractors.
- Collaborated with directors, writers, designers, cinematographers, editors and other creatives throughout production process.
- Organized and executed marketing and distribution strategies for completed projects.
- Communicated effectively with clients throughout entire production cycle providing updates on progress as well as addressing any concerns or questions they may have had.
- Conducted script analysis and revisions in collaboration with writers and directors.
- Coordinated the selection of locations, crew, equipment, props and other resources needed for each project.
- Managed production schedules, adjusting timelines and resources as necessary.
- Coached and inspired on-air talent to be exciting and engaging.
- Produced leads by cold calling prospects, networking at events and effectively using social media networks.
- Led project debriefs, compiling reports on performance, challenges, and achievements.
- Conferred with technical directors, crew members and writers to discuss details of production.
- Oversaw daily operations on set including scheduling, problem solving, budget tracking and creative decisions.
- Developed and managed production budgets, forecasting expenditures and controlling costs.
- Coordinated with directors and department heads to align production vision and goals.
- Developed and maintained project plans, timelines, and budgets.
- Facilitated resolution of conflicts between team members when necessary.
Account Executive
Elm Street Technology
Dallas , Texas
05.2021 - 10.2023
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Customer Success Manager
Elm Street Technology
Dallas, Texas
01.2023 - 10.2023
- Managed customer inquiries and complaints in a professional manner.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Established strong relationships with clients through regular communication and follow-up activities.
- Coached team members on best practices for delivering exceptional customer experiences.
- Conducted regular check-ins with clients to ensure their needs were met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer data to identify trends and inform business decisions.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
Real Estate Broker
Keller Williams Infinity
Naperville, IL
01.2013 - 12.2022
Education
Associate of Science -
College of DuPage
Glen Ellyn, IL01.1995
Skills
- Marketing
- Workforce training
- Project development
- Systems implementation
- Task prioritization
- Project development and lifecycle
- Staff management
- Data review
- Relationship building
- Document management
- Customer Service
- Negotiation
- Contract Negotiation
- Market Analysis
- Inside Sales
- Recruiting
- Order Entry
- CRM Software
- Property Management
- Outside Sales
- Property Leasing
- Salesforce
- Product Development
- Business Development
- Project Management
- Microsoft Outlook
- Account Management
- Medical Terminology
- Presentation skills
- Telemarketing
- Talent acquisition
- Research
- Budgeting
- Leadership
- Microsoft Excel
- Data entry
- Data collection
- SaaS
- Google Suite
- Proposal writing
- Financial analysis
- B2B sales
- Windows
- Sales
- Cold calling
- Customer service
- Outbound sales
- Upselling
- Live chat
- Direct sales
- Customer relationship management
- Marketing automation
- HubSpot
- Relationship management
- Supervising experience
- Territory management
- Training & development
- Team management
- Analysis skills
- Section 8
- Problem management
- Microsoft Access
- Data analysis skills
- Jira
- Medical records
- Conflict management
- Adobe Acrobat
- Facebook Advertising
- Blogging
- Content management systems
- Data management
- Door-to-door
- Enterprise sales
- E-commerce
- Web analytics
- Product demos
- Management
- Organizational skills
- Communication skills
- Lending
- Computer skills
- Market research
- Lead generation
- Microsoft Office
- Customer support
- Data science
- Call center
- Slack
- Technical sales
- Technology sales
- Documentation review
- Data analytics
- Help desk
- Restaurant experience
- Hospitality
- POS
- B2B
- Canva
- AI
- Employment & labor law
- Outbound calling
- Time management
- Work flow planning
- Medical sales
- Sales management
- Social media management
- Technical support
Certification
- Real Estate License, 09/01/13, Present, I have a parked Illinois real estate license and 13 years experience with real estate transactions.
- Real Estate Broker, 09/01/13, Present
- Driver's License
Timeline
Project Manager
28 Degrees North Productions, LLC
12.2023 - 10.2024
Customer Success Manager
Elm Street Technology
01.2023 - 10.2023
Account Executive
Elm Street Technology
05.2021 - 10.2023
Real Estate Broker
Keller Williams Infinity
01.2013 - 12.2022
- Real Estate License, 09/01/13, Present, I have a parked Illinois real estate license and 13 years experience with real estate transactions.
- Real Estate Broker, 09/01/13, Present
- Driver's License
Associate of Science -
College of DuPage
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