Rebecca Rodriguez
New York,NY
Summary
I am an experienced professional seeking to fill a customer service position in which I will use my skills to ensure the company’s success. I am hard working and loyal to my job. I absolutely enjoy working and meeting new people. I am a very knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Crew Member/Cashier
McDonald's
Brunswick, GA
11.2016 - 05.2018
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Operated as full-service food provider in McDonald's establishment by taking orders, preparing meals and collecting payments.
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Cooked batches of food according to standard recipes.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Sales Associate
Belk
Brunswick, GA
11.2017 - 05.2018
- Responsible for resolving all customer complaints
- Processed customer transactions
- Handled returns and exchanges
- Maximized sales transactions
- Ensure customer satisfaction
- Worked in sales, selling clothes
- Greeted customer
- Offered knowledge about the store policy and clothes
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Completed orders and organized product deliveries to meet customer timetables.
- Achieved perfect attendance and on-time record.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
Barista
Hu Kitchen
Manhattan, NY
10.2019 - 02.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
- Educated coworkers and customers about new products.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Complied with standards for merchandising, stocking and storing product.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees in groups and in one-on-one scenarios.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Sales Advisor
H&M
Bronx, NY
04.2021 - 09.2021
- Arranging merchandise according to popularity, color scheme and sizes
- Approaching customers offering them advice on products to persuade their purchases
- Providing information and other services such as handling returns of merchandise
- Cashier
- Processing returns and refunds
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided positive first impressions to welcome existing, new and potential customers.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Phillips Global Institute High School
Jersey City, NJ 09.2016 - 06.2019
Skills
Upselling strategies
Product demonstrations
Network development
Cash Handling
Upselling and cross-selling
Product promotions
Product knowledge
Cash register operation
Organization
Retail transactions processing
Dependable and Responsible
Critical Thinking
Attention to Detail
Organization and Time Management
Flexible and Adaptable
Cultural Awareness
Sales trends
Stocking and replenishing
Exceptional customer service
Client Service
Merchandising understanding
Adapt to diverse groups
Problem-solving skills
Relationship building
Product and service sales
Professional demeanor
Excellent people skills
Point of sale operation
Upselling
Sales expertise
Shipment processing
Dining area maintenance
Social perceptiveness
Multi-tasking strength
Sales training
Promotions
Marketing Strategies
Merchandising
Plexis POS
Pricing
Seasonal displays
Inventory management
Active Listening
Good Telephone Etiquette
Decision Making
Analytical and Critical Thinking
Multitasking Abilities
Teamwork and Collaboration
Self-Motivated
Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Sales Advisor
H&M
04.2021 - 09.2021
Barista
Hu Kitchen
10.2019 - 02.2020
Sales Associate
Belk
11.2017 - 05.2018
Crew Member/Cashier
McDonald's
11.2016 - 05.2018
High School Diploma -
Phillips Global Institute High School
09.2016 - 06.2019