Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Director
Xpert Sani Service & Kids Garden Learning Center
San Antonio, TX
02.2024 - Current
Develop and maintain an organizational system for document management.
Direct workflows and support Owner with leadership tasks and employee assessments.
Created protocols and training sessions for inventory tracking, accounts payable/receivable, onboarding new hires, and managing terminations.
Established Key Performance Indicators (KPIs) for KGLC to measure enrollment progress, budget adherence, increase accountability, and convey areas of focus to teams.
Oversee facilities, ensuring cleanliness and safety standards are met.
Collaborated with center Directors to maintain state licensing compliance.
Director of Support Services
Catamount Constructors, Inc.
08.2022 - 04.2023
Leadership of the division’s Administrative, Accounts Payable Representative, Project Coordinator, and Talent Acquisition positions.
Member of the divisional leadership team focused on divisional planning, growth, and optimizing workflows between departments.
Lead career development, training, performance evaluations, and workflow oversight.
Optimized processes to foster better teamwork and drive business expansion.
Support and direct department managers with Performance Improvement Plans, employee performance issues, terminations, and investigations.
Oversaw creation of tailored growth strategies for staff leading to increased promotion opportunities.
Administrative Manager
Catamount Constructors, Inc.
10.2018 - 08.2022
Leadership of administrative and divisional accounts payable representative roles, including career development, training, performance evaluations, and workflows.
Directed and collaborated with various division departments, including Operations, Estimating, and Human Resources.
Designed and executed a Performance Improvement Plan for departmental managers to enhance employee performance.
Facilitated planning and execution of more than 125 virtual and in-person training events alongside industry experts.
Architect of LMS, Looop.
Managed end-to-end talent acquisition for all division departments.
Lead Project Coordinator
Catamount Constructors, Inc.
12.2013 - 10.2018
Leadership of the division’s Project Coordinators, Accounts Payable Representatives, and Receptionist staff.
Tracked project assignments and workload, and employee performance evaluations.
Oversaw hiring practices, promotion decisions, disciplinary measures, and employee separations for departmental staff.
I researched and summarized lien laws for the states in which Catamount was actively working.
Organized volunteer initiatives and team-building activities.
Project Coordinator
Catamount Constructors, Inc.
08.2012 - 12.2013
Prepared and distributed Subcontract Agreements, Purchase Orders, Professional Service Agreements, and Change Orders.
Ensured adherence to subcontractor guidelines and managed payment authorization.
Monitored Notices of Intent to Lien and Lien Notices, as per state lien law requirements.