Rebecca Rohr
Aurora,CO
Summary
Enthusiastic Navigator proficient in management, public speaking, customer service, crisis and trouble shooting.
Overview
18
18
years of professional experience
Work History
MS Navigator
National MS Society
Denver, CO
10.2013 - Current
- Deliver telephone, chat and email based support by providing information and referrals to people affected by MS through the use of the local, state, national and international service providers.
- Provide Service Navigation to constituents that need one-on-one assistance that consists of more than one interaction. Arrange follow-up discussions and help connect with resources, vendors, and Case Management.
- Process Financial Assistance requests, organize paperwork and file application in a timely manner.
- Retain and communicate current knowledge of MS research, treatments, and symptom management approaches.
- Collaborate with people living with MS, caregivers, and professionals to assist constituents in finding sustainable solutions in all areas of life including: financial assistance, access to treatment/care, emotional support, crisis management, employment and other needs.
- Achieve "Superior" and "Exceeds" expectations ratings in the area of call quality, schedule adherence and documentation by the Quality Assurance Team.
- Host "Ride Along" events to staff, volunteers, board members, and Society guests wishing to observe the MS Navigator Program.
- Provide assistance to colleagues handling constituents in the middle of crisis by providing informational support and emotional support during and after the call/chat.
- Mentor new staff by answering questions and concerns, providing encouragement and support.
Lead Director of Client Services
Alternatives Pregnancy Center
Denver, CO
04.2007 - 10.2013
- Supervised and trained master level interns and volunteers, by overseeing their clients, schedules, duties and notes.
- Managed all volunteer and intern development and retention.
- Created and executed training and education for volunteers.
- Coached clients dealing with crisis in person and on the phone by using counseling and listening skills.
- Enforced confidentiality procedures in accordance with HIPPA, government regulations, and DORA.
- Maintained relationships with community agencies by attending meetings, speaking at events, resource fairs and other engagements.
Milieu Counselor
Jefferson Hills Treatment Center
Lakewood, CO
08.2006 - 03.2007
- Monitored client day-to-day activities.
- Co-facilitated group counseling sessions.
- Maintained healthy relationship with clients.
- Oversaw client files and notes for individual and group seasons.
Education
Bachelor of Arts - Sociology Arts and Science
University of Colorado Boulder
December 2011
Skills
- Strong leader
- Community outreach expert
- Excellent written and communication skills
- Extensive experience in crisis management
- Fundraising and development
Affiliations
Fundraiser and participant for Bike MS a 150 mile bike ride for the past 6 years.
Facilitated Everyday Matters Program in Durango, CO.
Timeline
MS Navigator
National MS Society
10.2013 - Current
Lead Director of Client Services
Alternatives Pregnancy Center
04.2007 - 10.2013
Milieu Counselor
Jefferson Hills Treatment Center
08.2006 - 03.2007
Bachelor of Arts - Sociology Arts and Science
University of Colorado Boulder
Similar Profiles
Matthew GrandeMatthew Grande
Digital Marketing Summer Intern at National MS Society Bike MSDigital Marketing Summer Intern at National MS Society Bike MS
Kathryn HeitzKathryn Heitz
Manager- Crisis Support Team at National MS SocietyManager- Crisis Support Team at National MS Society
Laterra BrownLaterra Brown
Project Assistant (Contract) at National MS SocietyProject Assistant (Contract) at National MS Society
Alexander WirkenAlexander Wirken
Volunteer at National MS SocietyVolunteer at National MS Society
JOSHUA BROWNJOSHUA BROWN
Network Engineer at SAICNetwork Engineer at SAIC