Summary
Work History
Education
Skills
Timeline

Rebecca Rosa

Cape Coral

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Work History

Office Administrative Assistant

AC Global Property Management
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Office Administrative Assistant

Posetek AC & Appliances
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Conducted research to assist with routine tasks and special projects.

Dispatcher/Sales Manager

Climate Solutions
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Dispatcher

Custom Cooling
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking vehicles.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Sent out drivers to assist hourly callers based on locations, needs and worker availability.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Education

High School Diploma -

Mariner High School, Cape Coral, FL
05.2006

Skills

  • Set Appointments
  • Transit Planning
  • Microsoft Office
  • Office Supply Management
  • User Experience
  • Employee Communications
  • Cash Drawer Management
  • Office Equipment Operation
  • Order Placement
  • Payment Distribution
  • Reception Management
  • Maintenance Requirements
  • Customer Inquiries
  • Research and Analytical Skills
  • Billing and Invoicing
  • Filing
  • Document Scanning
  • Accounting Support

Timeline

Office Administrative Assistant - AC Global Property Management
Office Administrative Assistant - Posetek AC & Appliances
Dispatcher/Sales Manager - Climate Solutions
Dispatcher - Custom Cooling
Mariner High School - High School Diploma,

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Rebecca Rosa