Rebecca Rosa
Levittown,PA
Summary
Dynamic administrative professional with extensive experience managing high-volume phone switchboards and providing exceptional customer service in fast-paced environments. Proficient in greeting patients and responding to inquiries about company programs, ensuring a welcoming atmosphere. Skilled in handling various administrative tasks, including scanning, faxing, and managing billing for residential programs while verifying patient Medicaid information through NJMMIS. Recognized as a dedicated team player with strong problem-solving abilities, excellent interpersonal skills, and effective time management, consistently delivering results under pressure.
Overview
18
18
years of professional experience
Work History
Food and Beverage Associate
Target
10.2024 - Current
- Stocked shelves efficiently to ensure product availability and optimal organization.
- Monitored inventory levels to identify restocking needs and reduce stockouts.
- Collaborated with team members to maintain cleanliness and safety standards in the store.
- Assisted in training new staff on stocking procedures and product placement strategies.
- Answered customer questions and provided detailed product information.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Checked aisles for spills to complete quick clean-up.
Legal Secretary
Law Offices of Larry H. Lefkowitz
08.2023 - Current
- Job duties included: Part office manager, receptionist, legal secretary, paralegal, administrative assistant, bookkeeper, etc., in a two-person office.
- Answering phones
- Typing letters/forms and legal pleadings
- Obtaining records, filing documents, managing office files
- Accounts payable, monthly billing
Concierge/Receptionist
Oxford Senior Living
03.2023 - 08.2023
- Greeting guests/customers
- Manage guest/customer complaints
- Taking messages
- Managing mail, luggage and deliveries
- Perform basic administrative/secretarial/reception duties
- Running errands to assist guests
- Arranging transportation and excursions upon visitor request
- Arranging tours and activities
- Making dinner/event reservations for guests
- Maintained the menu for residents
- Maintained the Fire Tally and Resident log
- Providing or arranging for general business services for guests
- Managing customer/guest requests for housekeeping and/or maintenance
Receptionist
HELMER, CONLEY & KASSELMAN, P.A
06.2019 - 04.2022
- Welcoming clients and visitors upon arrival at reception. Answering, screening, and forwarding phone calls in a professional manner.
- Assisting clients and visitors with the location of legal staff. Scheduling and confirming appointments.
- Taking client payments via cash or credit card for new and existing clients.
- Run office errands, post office, FEDEX and for office supplies.
- Translate for attorneys on a regular basis.
- Scan, copy, fax massive client documents into each file.
- Submit daily reports for financial expenses to TD Bank.
- Assisted the finance department calling clients with past due balances and log-in information to the client system.
Medical Receptionist
camden treatment associates
01.2018 - 05.2019
- Greet and assist patients in person and over the phone.
- Assist doctors, staff, visitors, and patients.
- Maintain the privacy of patients and perform all duties within HIPAA regulations.
- Schedule appointments for patients, including rearranging schedules to account for emergencies.
- Check-in patients for medication monitoring, swabbed and took urinalysis for counselors.
- Verify patients Medicaid in NJmmis system.
Behavioral Health Receptionist
Project HOPE
07.2017 - 10.2017
- Main responsibilities included using the EHS system to schedule patients for their Suboxone intake assessments as well as ongoing patients for suboxone maintenance and or Vivitrol.
- Kept an updated waiting list spreadsheet in excel for new patients interested in attending the program.
- Answer all incoming calls and medical messages to providers regarding patients.
- Interacted with patients and provided information for opiate resources.
- Scanned, faxed, shredded as needed by the counselors.
Call Center Representative
Project HOPE
06.2017 - 07.2017
- Scheduled all of the patient appointments to see the medical provider, medication refill, nurses station as well as for behavioral health.
Financial Representative
HISPANIC FAMILY CENTER
05.2017 - 06.2017
- Assisted the finance department with medicaid billing for the partial care program using NJMMIS.
Front Desk Receptionist
Center For Family Services
03.2008 - 07.2016
- Receptionist who continually goes above and beyond basic administrative tasks and takes on multiple projects at once.
- Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Excellent Work ethic and strength in boosting company morale.
- Over seven years working in diverse Non-Profit Organization serving as primary point of contact for both in-house and external phone and website queries, faxing, scanning and bulk mailing for entire company.
Housing First Associate
Center For Family Services
01.2016 - 01.2016
- Contacted consumers as their name came up on the waiting list to verify income eligibility mandated by the state guidelines.
- Provided alternate resources for consumers to prevent homelessness.
Education
High School Diploma -
Leap Academy Charter High
Camden, NJ01.2007
Skills
- Behavioral Health
- Intake Experience
- Records Management
- Patient care management
- Administrative experience
- Legal administrative experience
- Medical receptionist
- Insurance verification
- HIPAA
- Customer service
Timeline
Food and Beverage Associate
Target
10.2024 - Current
Legal Secretary
Law Offices of Larry H. Lefkowitz
08.2023 - Current
Concierge/Receptionist
Oxford Senior Living
03.2023 - 08.2023
Receptionist
HELMER, CONLEY & KASSELMAN, P.A
06.2019 - 04.2022
Medical Receptionist
camden treatment associates
01.2018 - 05.2019
Behavioral Health Receptionist
Project HOPE
07.2017 - 10.2017
Call Center Representative
Project HOPE
06.2017 - 07.2017
Financial Representative
HISPANIC FAMILY CENTER
05.2017 - 06.2017
Housing First Associate
Center For Family Services
01.2016 - 01.2016
Front Desk Receptionist
Center For Family Services
03.2008 - 07.2016
High School Diploma -
Leap Academy Charter High
Additional Information
- Office Skills: Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Data Entry
- Computer Skills: Word, Excel, Outlook