Rebecca Ross
Saint Ignace,MI
Summary
Experienced general manager with a strong focus on patient care and conflict resolution. Skilled in effectively managing customer interactions and ensuring customer satisfaction. Adept at fostering positive relationships with customers and team members, resulting in improved overall customer experience. Committed to delivering exceptional service and resolving issues in a professional and empathetic manner.
Overview
11
11
years of professional experience
Work History
General Manager
Saint Ignace Hotel Incorporated
Saint Ignace, MI
07.2014 - Current
- Collected deposits, fees and payments.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Completed weekly employee schedules.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Education
Associate of Arts - Early Childhood Education
Bay Mills Community College
Brimley, MI2018
Skills
- Enthusiasm for Children
- Computer proficient
- Outstanding social skills
- Critical thinking
- Conflict resolution
- Positive and encouraging
- Self-motivated
- Patient
- Prioritizing
- Organization
- Dependability
- Respect for Differences
- Flexibility
- Creative
Timeline
General Manager
Saint Ignace Hotel Incorporated
07.2014 - Current
Associate of Arts - Early Childhood Education
Bay Mills Community College