Rebecca Roylance
Farmington,UT
Summary
I am currently completing my Business Management degree at Utah Tech University, graduating in December. With over four years of hands-on experience, including a customer service background and the achievement of an esthetician license, I am passionate about the beauty and wellness industry. My expertise lies in creating positive customer experiences, developing strong workplace environments, and excelling in phone etiquette, human relations, and leadership. With a keen attention to detail and a commitment to driving business growth, I am eager to apply my skills and insights to contribute to the success of a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
<ul> <li>In this role, I worked closely with professional golf caddies during the 2024 Black Desert PGA Championship, ensuring their needs were met throughout the event.</li> <li>My responsibilities included preparing and serving hot and iced beverages, providing excellent customer service, and maintaining a smooth flow of operations.</li> <li>This position required strong coordination, time management, and problem-solving skills to address challenges and deliver a high-quality experience.</li> </ul>
The Service Company
Ivins, UT
10.2024 - 10.2024
- In this role, I worked closely with professional golf caddies during the 2024 Black Desert PGA Championship, ensuring their needs were met throughout the event.
- My responsibilities included preparing and serving hot and iced beverages, providing excellent customer service, and maintaining a smooth flow of operations.
- This position required strong coordination, time management, and problem-solving skills to address challenges and deliver a high-quality experience.
<ul> <li>As an Esthetician, I delivered personalized and tranquil facial treatments, ensuring a superior client experience that aligned with their expectations.</li> <li>My responsibilities included adhering to strict sanitation protocols for each client and providing tailored skincare recommendations to promote visible improvements in their skin health.</li> </ul>
Melted Massage
12.2020 - 09.2024
- As an Esthetician, I delivered personalized and tranquil facial treatments, ensuring a superior client experience that aligned with their expectations.
- My responsibilities included adhering to strict sanitation protocols for each client and providing tailored skincare recommendations to promote visible improvements in their skin health.
<ul> <li>As Assistant Manager, my responsibilities expanded to include managing escalated client concerns, addressing declined payments and overseeing membership terminations. This role provided me with valuable leadership experience, enabling me to closely monitor the quality of work within the company while ensuring smooth operations. Additionally, I was responsible for updating inventory and actively listening to employee feedback to support operational efficiency and workplace satisfaction.</li> </ul>
Melted Massage
10.2020 - 09.2024
- As Assistant Manager, my responsibilities expanded to include managing escalated client concerns, addressing declined payments and overseeing membership terminations. This role provided me with valuable leadership experience, enabling me to closely monitor the quality of work within the company while ensuring smooth operations. Additionally, I was responsible for updating inventory and actively listening to employee feedback to support operational efficiency and workplace satisfaction.
<ul> <li>In this role, I managed key administrative tasks including answering phone calls, scheduling appointments, processing payments, and maintaining accurate records through scanning and filing documents. I was also responsible for handling client check-ins and check-outs. Additionally, I utilized retail and marketing skills to recommend suitable products from our inventory, aimed at helping clients alleviate discomfort at home.</li> </ul>
Melted Massage
Saint George, UT
03.2020 - 10.2020
- In this role, I managed key administrative tasks including answering phone calls, scheduling appointments, processing payments, and maintaining accurate records through scanning and filing documents. I was also responsible for handling client check-ins and check-outs. Additionally, I utilized retail and marketing skills to recommend suitable products from our inventory, aimed at helping clients alleviate discomfort at home.
Education
Bachelor's Degree - Business Administration/Management
Saint George, UT
Saint George, UT12.2024
Associates Degree -
Saint George, UT
Saint George, UT12.2022
High School Diploma -
Bountiful, UT
Bountiful, UT05.2019
Esthetician License -
Kaysville, UT
Kaysville, UT02.2019
Skills
- Problem-Solving
- Retail and Product Knowledge
- Attention to Detail & Operations Management
- Problem-Solving
- Retail and Product Knowledge
- Attention to Detail & Operations Management
Certification
Davis Technical College, Kaysville, UT
Esthetician License: August 2018 to February 2019
Credential ID 11271966-1108
References
References available upon request.
Timeline
<ul> <li>In this role, I worked closely with professional golf caddies during the 2024 Black Desert PGA Championship, ensuring their needs were met throughout the event.</li> <li>My responsibilities included preparing and serving hot and iced beverages, providing excellent customer service, and maintaining a smooth flow of operations.</li> <li>This position required strong coordination, time management, and problem-solving skills to address challenges and deliver a high-quality experience.</li> </ul>
The Service Company
10.2024 - 10.2024
<ul> <li>As an Esthetician, I delivered personalized and tranquil facial treatments, ensuring a superior client experience that aligned with their expectations.</li> <li>My responsibilities included adhering to strict sanitation protocols for each client and providing tailored skincare recommendations to promote visible improvements in their skin health.</li> </ul>
Melted Massage
12.2020 - 09.2024
<ul> <li>As Assistant Manager, my responsibilities expanded to include managing escalated client concerns, addressing declined payments and overseeing membership terminations. This role provided me with valuable leadership experience, enabling me to closely monitor the quality of work within the company while ensuring smooth operations. Additionally, I was responsible for updating inventory and actively listening to employee feedback to support operational efficiency and workplace satisfaction.</li> </ul>
Melted Massage
10.2020 - 09.2024
<ul> <li>In this role, I managed key administrative tasks including answering phone calls, scheduling appointments, processing payments, and maintaining accurate records through scanning and filing documents. I was also responsible for handling client check-ins and check-outs. Additionally, I utilized retail and marketing skills to recommend suitable products from our inventory, aimed at helping clients alleviate discomfort at home.</li> </ul>
Melted Massage
03.2020 - 10.2020
Davis Technical College, Kaysville, UT
Esthetician License: August 2018 to February 2019
Credential ID 11271966-1108
Bachelor's Degree - Business Administration/Management
Saint George, UT
Associates Degree -
Saint George, UT
High School Diploma -
Bountiful, UT
Esthetician License -
Kaysville, UT
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