Rebecca Ruhstorfer
Macomb,MI
Summary
Dedicated Team Coordinator experienced in taking initiative & following through with focus on building the relationships that help to grow the organization. Dedicated to supporting administration and administrative functions to streamline processes/protocols to meet organizational goals. Excellent communication and relationship building skills. I am a highly-motivated person with a desire to take on new challenges. I display a strong work ethic, and have adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am devoted to give each person whether that be customer or co-worker, a positive experience after having an encounter with me. I look forward to working with others that are like minded.
Overview
31
31
years of professional experience
Work History
Full TEAM Coordinator, Clinical Lead
The Gentle Dentist, Dr. Robert V. Antolak
Shelby Township, Michigan
02.2018 - Current
- Organized, Scheduled, & Implemented TEAM Meetings for each department and associated conference calls.
- Created monthly reports on team performance metrics and reported them to the practice owner.
- Provided Administrative Support for the TEAM, such as creating presentations for existing and new onboarding ideas, taking notes during meetings, preparing agendas and maintaining records of any key decisions.
- Analyzed office metrics data to identify areas of improvement in TEAM processes.
- Monitored progress against goals set by the TEAM Leaders and provided feedback accordingly.
- Oversaw the preparation of accurate timesheets for payroll, ensuring timely submission.
- Conducted regular performance reviews, such as KRA's with individual TEAM Members to assess progress towards their goals. Made myself Available as an "Accountability Partner" for those that asked.
- Streamlined an up-to-date list for all current and past Contacts/Passwords within the Team's portfolio to ensure payment in a timely fashion from each of the insurance companies/online payors.
- Assisted in resolving conflicts between staff members/doctors through effective communication strategies. Utilizing my background in DISC and AcuMax to be the most productive and get the best outcome for each party involved.
- Gathered feedback from patients regarding their experience working with our TEAM and shared it with the Team/Owner.
- Prepared detailed reports summarizing existing protocols, including analysis of successes and challenges faced by the Team utilizing SWOT Analysis.
- Facilitated training sessions for new employees joining the Team or existing employees needing refresher courses, such as CPR, HIPPA, OSHA, etc)
- Initiated injury and risk prediction reports.
- Ensured that all safety protocols were in place & being followed.
- Created & Managed budgets related to assigned areas, such as tracking expenses for monthly clinical supplies.
- Organized events such as special occasions designed to foster camaraderie among colleagues. *Ask me about the "Inside Out" Movie viewing*
- Communicated & Supported assigned responsibilities to Team members utilizing OS for delegated in-office Tasks.
- Ordered and tracked office supplies to remain within budget.
- Managed employee scheduling and kept track of important dates, including deadlines and meetings.
- Determined opportunities to streamline current protocols and provided direction to our TEAM.
- Guided on-boarding members and helped them to understand their/other's roles.
- Delivered high-quality service by responding quickly to patient issues and addressing their concerns successfully.
- Oversaw various duties and responsibilities, including staffing and scheduling for Team of 12-14 employees to keep workflows running efficiently.
- Delivered training sessions on clinical procedures and techniques to our Clinical Team.
- Participated in multidisciplinary department Team meetings to discuss patient cases and treatments plan options.
- Facilitated Communication between Clinical personnel, patients, and their families/advocates.
- Implemented new strategies to increase efficiency in each department.
- Attended conferences and seminars related to clinical practice developments.
CEO/Founder
GRACEful Beginnings
Macomb, Michigan
06.2016 - Current
- Developed & implemented the non-profit organization
- Supervised volunteers in the programs and services
- Created Volunteer TEAM Leaders to manage volunteers
- Facilitated board meetings and provided leadership guidance to TEAM Leaders
- Established policies and procedures that promoted an ethical work environment.
- Cultivated relationships with external organizations to build beneficially reciprocating partnerships
- Represented the organization at conferences, events, networking activities., as needed
- Oversaw budgetary and financial activities and implemented strategies to grow for cause and funding
- Drove for cause vision with collaborative volunteer engagement techniques and strategic leadership
- Delivered speeches and attended multiple networking venues for 501c3 companies to promote our image and engage with communities for funding
- Conducted presentations to outside groups to drive programs, policies and objectives
Certified Dental Assistant, Clinical Lead
Dr. Ray N Mckinley Dds
Shelby Township , MI
04.1993 - 06.2016
- Built Loyal Patient Following and Retained return patients by providing empathetic and caring service. *Building relationships that lasted an entire career.
- Supported Dentist with completing advanced Research & Surgical Procedures.
- Ordered & adhered to budget for office/dental supplies to maintain high quality and adequate inventory levels.
- Coordinated scheduling of appointments between Patients, Dentists, Hygienists, Lab Technicians.
- Responded promptly to patient inquiries in a professional manner.
- Facilitated Communication between the dental Team & patient to ensure smooth flow of procedure.
- Ensured that all safety policies were adhered to while performing clinical duties.
- Instructed patients & followed up on postoperative care to protect their dental work and promote healing.
- Took bitewing, periapical, panoramic, occlusal X-rays and CBCT's.
- Maintained patient records accurately in accordance with HIPAA regulations.
- Explained dental services and payment plans to help patients make informed decisions. Presenting with many different options for payment.
- Specialized with the traumatized/high fear patients.
Education
Certification - Dental Health Sciences
Suburban School of Dental Assisting
Peoria, IL08-1994
High School Diploma -
John Hersey High School
Arlington Heights05-1993
Skills
- Management expertise
- Schedule Management
- Team-building activities
- Meeting leadership
- Meeting facilitation
- Team motivation
- Desire for efficiency
- Team Leadership and Coordination
- Employee Training
- Performance Assessment
- Inter/Intrapersonal Skills & Communication
- Self Motivation
- Professionalism
- Team Communication and Collaboration
- Decision-Making
- Relationship Building
- Team building
- Adaptability
- Professional Demeanor
- Inspirational Leadership
Timeline
Full TEAM Coordinator, Clinical Lead
The Gentle Dentist, Dr. Robert V. Antolak
02.2018 - Current
CEO/Founder
GRACEful Beginnings
06.2016 - Current
Certified Dental Assistant, Clinical Lead
Dr. Ray N Mckinley Dds
04.1993 - 06.2016
Certification - Dental Health Sciences
Suburban School of Dental Assisting
High School Diploma -
John Hersey High School
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