Open To Work
Rebecca Russell
Butte,MT
Summary
I am Rebecca Russell. I have experience in a couple of different job titles. Working with people always no matter what type of job, I learned how to solve certain problems. There are so many things to learn with every job, I am willing to learn new things always. I like helping people with what ever the need is. I am a fast learner, and I always enjoy learning new things. I am trying to further my career into learning new skills with more computer work, continue to work with people, and help them in any way needed.
Overview
11
11
years of professional experience
Work History
Housekeeper
Hampton Inn And Suites
Butte, MT
02.2016 - 05.2017
- Swept and vacuumed floors, hallways and stairwells.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Provided deep cleaning services for areas in need of additional sanitation.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Spot cleaned carpets using industrial carpet cleaner.
Housekeeper
Acadia Montana
Butte, MT
05.2017 - 12.2017
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Collected trash from premises and removed to designated areas to alleviate bad odors.
- Cleaned rooms to satisfaction of over twenty daily clients.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Provided deep cleaning services for areas in need of additional sanitation.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Swept and vacuumed floors, hallways and stairwells.
- Collected trash from receptacles and surfaces, discreetly removing items for disposal.
- Requested maintenance orders to fix non-working equipment and address any room damage.
Child Care Provider
Bright Beginnings Child Care
Butte, MT
09.2017 - 06.2018
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Kept children safe and secure at all times.
- Improved group and individual behavior with positive management strategies.
- Incorporated music and art activities to encourage creativity and expression.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Enforced rules to teach manners and maintain safe environment.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Maintained organized and clean classroom and work areas.
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Secured indoor and outdoor premises to protect children under care.
- Changed child diapers
Phlebotomist
Summit Lab
Butte, MT
06.2018 - Current
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Worked well with computer work
- Respected patients
Customer Service Representative
FCR
Butte, MT
03.2021 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
Butte High School
Butte, MT05.2015
Skills
- fast learner
- communicates well with others
- hard worker
- I like to meet new people
- helping people
- customer service
- used to working in fast paced jobs
- computers
Timeline
Customer Service Representative
FCR
03.2021 - Current
Phlebotomist
Summit Lab
06.2018 - Current
Child Care Provider
Bright Beginnings Child Care
09.2017 - 06.2018
Housekeeper
Acadia Montana
05.2017 - 12.2017
Housekeeper
Hampton Inn And Suites
02.2016 - 05.2017
High School Diploma -
Butte High School
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteHybridLocation: Meridian, ID
Open to relocation: No