Summary
Overview
Work History
Education
Skills
Professional Development And Accomplishments
References
Timeline
Generic

Rebecca Russo

New Britain

Summary

Accomplished professional specializing in CRM systems and data tracking, with a strong background at CT State Community College. Demonstrated success in improving student outcomes through effective communication and collaboration. Expertise in training development and compliance, contributing to enhanced retention and engagement strategies. Proficient in utilizing technology to streamline enrollment management and academic advising processes.

Overview

18
18
years of professional experience

Work History

Interim Assistant Director of Student Success Technology

CT State Community College
New Britain
05.2025 - Current
  • Company Overview: Central Office, New Britain, CT
  • Support the Director in configuring, designing, and testing CRM and student success technologies across Enrollment Management.
  • Deliver ongoing training for Guided Pathways Advising and Enrollment Management staff on CRM platforms including Advise and Recruit.
  • Troubleshoot CRM systems and implement configuration changes to optimize functionality.
  • Develop and maintain data tracking systems for informed decision-making at administrative and campus levels.
  • Coordinate faculty technology training on early alert CRM systems to improve student intervention efforts.
  • Create user-friendly resource guides and job aids to enhance CRM utilization.
  • Prepare reports, communications, and stakeholder correspondences aligned with institutional policies and goals.
  • Assist in student outreach communication planning to support retention and engagement initiatives.
  • Ensure full compliance with FERPA, federal and state regulations, and Board of Regents policies.
  • Represent CT State Community College in state-level professional organizations, fostering collaboration and best practices.
  • Central Office, New Britain, CT

Transfer Credit Evaluation Coordinator

CT State Community College
Winsted
01.2024 - 01.2025
  • Company Overview: Northwestern Campus, Winsted, CT
  • Evaluated transfer credits to determine course equivalencies and applicability toward academic programs.
  • Utilized CRM Recruit, Banner 9, Degree Works, and Hyland OnBase for evaluation and data management.
  • Communicated transfer policies and procedures to students, families, and counselors.
  • Supported technology implementations related to transfer credit evaluation systems.
  • Maintained strict adherence to FERPA and institutional guidelines for handling student records.
  • Collaborated with recruiters, faculty, and advisors to ensure accurate transfer credit application.
  • Northwestern Campus, Winsted, CT
  • Coordinated evaluation processes for academic programs at CT State Community College.
  • Developed assessment tools to measure student learning outcomes effectively.
  • Established quality assurance protocols for evaluating program effectiveness.

Guided Pathways Advisor (GPA I)

CT State Community College
Winsted
01.2021 - 01.2024
  • Company Overview: Northwestern Campus, Winsted, CT
  • Provided academic advising, mentoring, and holistic support to 250+ students per semester.
  • Used CRM Advise, Banner 9, Degree Works, and Blackboard Learn to track academic progress and retention.
  • Analyzed advising data to improve processes and close equity gaps.
  • Supervised support staff and student workers in the advising department.
  • Partnered with faculty and staff to develop strategies promoting student success.
  • Northwestern Campus, Winsted, CT
  • Advised students on academic programs and course selections.
  • Developed educational resources and materials for student engagement.
  • Provided guidance on financial aid options and application processes.
  • Collaborated with faculty to align curriculum with student needs.
  • Assisted in creating policies to improve student services and support.
  • Mentored new advisors on best practices and effective communication strategies.
  • Directed and participated in recruitment and enrollment activities.
  • Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
  • Advised students on course selection and academic pathways.

Student Services Coordinator

Northwestern CT Community College
Winsted
01.2008 - 01.2021
  • Company Overview: Winsted, CT
  • Coordinated recruitment and enrollment operations for Nursing, Veterinary Technology, and Allied Health programs.
  • Conducted transfer credit evaluations and degree audits using Banner 9 and Degree Works.
  • Served on Nursing Admissions Committee and contributed to admissions policies and procedures.
  • Assisted in PACT (free college) student registration and partnered with Financial Aid to support student compliance with deadlines.
  • Supervised student workers and support staff, ensuring smooth department operations.
  • Collaborated with faculty, staff, and regional partners to support student success.
  • Winsted, CT
  • Coordinated student services to enhance student engagement and support initiatives.
  • Managed communication between students, faculty, and administration for effective service delivery.
  • Organized workshops and events to promote academic resources and student success.
  • Facilitated training sessions for staff on student service protocols and best practices.
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Improved graduation and academic outcomes through diverse retention strategies.
  • Tracked course curriculum plans and sequencing within disciplines.
  • Created and distributed information regarding student services resources.
  • Assisted in the development of policies related to student services.
  • Advised students on college processes, procedures and regulations.
  • Performed administrative tasks such as scheduling meetings or maintaining databases.
  • Organized student events such as orientations, social activities and workshops.
  • Developed, coordinated and implemented student services programs.
  • Managed recruitment efforts for potential participants in student services initiatives.
  • Collaborated with faculty members to ensure successful program outcomes for students.
  • Facilitated communication between staff, faculty and students.
  • Monitored student progress and assisted students and teachers with resolving problems.

Education

Master of Science - Organizational Psychology

University of Hartford
West Hartford, CT
05-2023

Bachelor of Fine Arts - Communications/Theatre Arts

Western Connecticut State University
Danbury, CT
05-2004

Skills

  • CRM systems
  • Banner 9 (Ellucian)
  • Degree Works
  • Hyland OnBase
  • Data tracking and reporting
  • Training development and delivery
  • FERPA compliance
  • Federal/state compliance
  • Board of Regents policies
  • Student outreach
  • Retention strategies
  • Communication planning
  • Microsoft Office Suite
  • Written communication
  • Oral communication
  • Collaboration with diverse stakeholders
  • Transfer credit evaluation
  • Student success technology
  • Compliance adherence
  • Enrollment management
  • Academic advising
  • Problem solving
  • Team collaboration

Professional Development And Accomplishments

  • Vice-Chair, CT State Northwestern Professional Senate
  • Two-time Merit Award Recipient
  • Chair, College Commencement Committee (50th Anniversary)
  • CRM Advise Workgroup Member
  • Blackboard Learn Certification
  • Nursing Admissions Committee Member
  • Veterans' Certifying Official
  • Professional Documentation Workshop (08/07/24)
  • Effective Leadership Skills for Women (10/22/21, 11/12/21)

References

References available upon request.

Timeline

Interim Assistant Director of Student Success Technology

CT State Community College
05.2025 - Current

Transfer Credit Evaluation Coordinator

CT State Community College
01.2024 - 01.2025

Guided Pathways Advisor (GPA I)

CT State Community College
01.2021 - 01.2024

Student Services Coordinator

Northwestern CT Community College
01.2008 - 01.2021

Master of Science - Organizational Psychology

University of Hartford

Bachelor of Fine Arts - Communications/Theatre Arts

Western Connecticut State University

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