Summary
Overview
Work History
Education
Skills
Timeline
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Jade Brady

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Barista

Freedom Llc
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Delivery Driver

CDMX Logistics LLC
06.2024 - 08.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

Service Assistant

Volkswagen Lee's Summit
01.2023 - 12.2023
  • Deescalated tense customer interactions to the best of my training.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
  • Work hand in hand with management to find solutions for issues regarding my position.
  • Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
  • Assisted team members in improving workflow efficiency by sharing best practices.

Account Manager

M.E. Midwest
08.2022 - 01.2023
  • Memorized many different scripts quickly in order to adapt my pitch to new products or new information.
  • Increased community awareness of organization's mission by organizing and participating in public speaking engagements.
  • Improved overall team performance by actively participating in training sessions and sharing best practices with colleagues.
  • Achieved fundraising targets consistently by utilizing persuasive communication skills and a proactive approach to soliciting donations.
  • Maintained a thorough understanding of the organization's mission and programs, enabling effective communication of its impact on beneficiaries during donor interactions.
  • Managed donor database effectively, ensuring accurate record-keeping and timely follow-up communications for sustained support.
  • Established rapport with diverse groups of individuals during face-to-face conversations, fostering trust and positive sentiment toward the organization's cause.

Relocation Manager

Safe Haven Security
08.2021 - 08.2022
  • Delivered compelling product demonstrations, showcasing the benefits and features of various security solutions.
  • Boosted sales of security products by conducting comprehensive client assessments and providing tailored recommendations.
  • Provided expert advice on security best practices, helping clients make informed decisions that improved their safety measures.
  • Maintained detailed records of all client interactions, ensuring accurate reporting and efficient organization in managing accounts.
  • Identified new business opportunities within existing accounts, leading to increased revenue generation.
  • Conducted regular follow-ups with clients to maintain engagement and drive upsell opportunities.
  • Enhanced overall customer satisfaction through prompt resolution of issues and proactive communication.

BDC Manager

Mid America Harley Davidson
01.2021 - 08.2021
  • Productively manage out of office work time at least once a week.
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
  • Cultivated a culture of collaboration between various departments such as Sales, Marketing, Finance, among others through regular communication and coordination.
  • Ensured compliance with industry regulations as well as company policies regarding customer data privacy in all aspects of BDC operations.
  • Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
  • Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.

Donor Processor

PLASMA BIOLOGICAL SERVICES
01.2020 - 01.2021
  • Assisted donors in person or over phone by answering questions.
  • Completed quality control assessment on equipment used in donor screening process.
  • Facilitated seamless handoffs between the different stages of the donation process, improving overall workflow efficiency.
  • Streamlined the donor registration process, ensuring accurate and timely data entry.
  • Determined donor suitability through screening tests, hematocrit and vital signs.
  • Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
  • Provided exceptional customer service, addressing any concerns or questions from donors in a professional manner.
  • Ensured compliance with regulatory requirements pertaining to plasma collection by staying updated on industry standards and best practices.

Education

High-school diploma -

Fredrick Douglas High-school
Columbia, MO
05.2019

Skills

  • Time management

  • Friendly and outgoing

  • Problem-solving

  • Cash handling

  • Exceptional customer service

  • POS system operation

  • Conflict mediation

  • Attention to detail

  • Team player

Timeline

Barista

Freedom Llc
08.2024 - Current

Delivery Driver

CDMX Logistics LLC
06.2024 - 08.2024

Service Assistant

Volkswagen Lee's Summit
01.2023 - 12.2023

Account Manager

M.E. Midwest
08.2022 - 01.2023

Relocation Manager

Safe Haven Security
08.2021 - 08.2022

BDC Manager

Mid America Harley Davidson
01.2021 - 08.2021

Donor Processor

PLASMA BIOLOGICAL SERVICES
01.2020 - 01.2021

High-school diploma -

Fredrick Douglas High-school

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Jade Brady