Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Rydell

Blaine,MN

Summary

Dynamic Ecommerce Lead at Cub Foods with a proven track record in enhancing customer satisfaction through personalized service and efficient order management. Skilled in problem-solving and proactive workflow management, I effectively trained teams to achieve operational excellence, ensuring timely deliveries and fostering a collaborative environment that strives for success.

Overview

19
19
years of professional experience

Work History

Ecommerce Lead

Cub Foods
07.2021 - 02.2025
  • Responsible for creating and adjusting department staff schedules in collaboration with other managers to ensure smooth daily operations, meet team availability and exercise efficient resource allocation.
  • Managed inventory and necessary supplies to ensure the department ran smoothly and efficiently by maintaining awareness of upcoming holidays and sales that depend on essential supplies to complete tasks successfully.
  • Focused on resolving urgent issues promptly, while documenting and prioritizing problems that needed further investigation or resources to ensure long-term improvements.
  • Provided comprehensive training to new shoppers, focusing on their individual strengths and weaknesses, and introduced them to key processes. Promoted an open, supportive environment to help them feel confident in asking questions and seeking guidance.
  • Committed to delivering top-quality customer service by fulfilling orders according to individual preferences, offering personalized attention, and ensuring each customer felt valued and satisfied as if they were present in store.
  • Ensured timely and accurate delivery of orders to customers, consistently meeting deadlines and maintaining a high standard of precision to eliminate errors and enhance customer satisfaction.
  • Analyzed shopper order data, comparing performance metrics to identify patterns and opportunities for improvement. Worked closely with shoppers to address areas for growth and implement strategies for continuous performance enhancement.

Customer Service Manager

Cub Foods
08.2006 - 07.2021
  • Responsible for checking out customers, scanning items, processing payments, and ensuring accuracy in transactions. Delivered excellent customer service by addressing customer inquiries and providing a positive shopping experience.
  • Resolved customer complaints by prioritizing and taking ownership for their overall experience and satisfaction.
  • Developed lasting relationships with customers by consistently offering excellent service, listening to their needs, and making them feel valued, which led to increased customer loyalty and repeat visits.
  • Managed a team of customer service representatives, establishing and maintaining a positive work environment focused on teamwork and collaboration.
  • Maintained focus and composure during stressful situations by executing strong multitasking skills, ensuring that all tasks were completed efficiently and accurately.

Education

High School Diploma -

Centennial High School
Circle Pines, MN
06-2008

Associate of Arts -

Century College
White Bear Lake, MN
05-2011

Skills

  • Proficient in coordinating tasks and priorities
  • Informed decision-making
  • Detail-oriented professional
  • Exceptionally dependable and competent
  • Experienced with Microsoft applications
  • Proactive work flow management
  • Responsiveness
  • Communication (verbal and written)
  • Problem Solving
  • Active listener and team member
  • Thoroughness in checking work

Timeline

Ecommerce Lead

Cub Foods
07.2021 - 02.2025

Customer Service Manager

Cub Foods
08.2006 - 07.2021

High School Diploma -

Centennial High School

Associate of Arts -

Century College

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Rebecca Rydell