Rebecca Safsten
SLC
Summary
Offering 25 years of experience as a Customer Contact and Reservations professional at United Airlines, demonstrating a consistent ability to effectively manage customer relations, navigate complex computer systems, and handle intricate products. Excited to apply my extensive skill set to a new field and environment, driven by a passion for assisting others and a commitment to continuous learning. Committed to expanding knowledge and expertise to consistently deliver exceptional results.
Overview
26
26
years of professional experience
Work History
Customer Service Representative • Reservationist
United Airlines
03.1999 - Current
- Provides direct customer service to internal and external customers
- Maintains customer satisfaction with forward-thinking strategies focused on addressing passengers’ needs and resolving conflict and concerns
- Develops community reputation through commitment to customer satisfaction and strong client relationships
- Provides information regarding charge accounts and loyalty programs.
Certified Nursing Assistant • CNA
Maple Ridge
10.2022 - 04.2023
- Helps with direct patient health care needs including dressing, bathing, transportation, feeding, hygiene care, vitals, activities of daily living, monitoring and reporting physical, emotional, and mental conditions
- Provides assistance under the direct supervision of a Registered or a Licensed Practical Nurse.
Education
Associate Degree in Nursing - Nursing
Weber State University
Ogden, UT12.2024
Bachelor of Science in Speech and Hearing Science -
University of Utah
Salt Lake City, UT05.2012
Associate of Science - Generals
Salt Lake Community College
Salt Lake City, UT05.2009
Skills
- Active listener
- Goal setter
- Collaboration
- Team player
- Optimistic
- Friendly
Timeline
Certified Nursing Assistant • CNA
Maple Ridge
10.2022 - 04.2023
Customer Service Representative • Reservationist
United Airlines
03.1999 - Current
Associate Degree in Nursing - Nursing
Weber State University
Bachelor of Science in Speech and Hearing Science -
University of Utah
Associate of Science - Generals
Salt Lake Community College
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