Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Salg

Long Beach,CA

Summary

Dynamic Box Office Lead at Alex's Bar, adept in streamlining operations implementing ticketing solutions, resulting in improved efficiency, enhancing guest experience and satisfaction, Passionate about maintaining high standards of professionalism with team members, guests, and entertainment. Multiskilled and flexible with an ability to work the box office as well as supervise the housekeeping and maintenance team and provide support to the office staff.

Overview

3
3
years of professional experience

Work History

Box Office Lead. Maintenance Spvr, Office Assist

Alex's Bar
11.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
  • Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.
  • Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Created and maintained reports of sold tickets and payments received.
  • Greeted over [Number] customers per day and determined best approach to provide optimal service.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in the development of new policies and procedures to improve efficiency and effectiveness within the box office department.
  • Addressed technical issues with ticketing software promptly, reducing downtime and maintaining seamless service delivery for patrons.
  • Contributed to marketing efforts by collaborating with other departments to create engaging promotional materials for upcoming shows.
  • Increased overall customer satisfaction by efficiently managing box office operations and addressing patron concerns.
  • Adhered to strict security protocols when handling sensitive customer data and financial transactions, protecting the organization from potential fraud or theft risks.
  • Collaborated with event organizers to ensure timely setup of box office facilities and resources, contributing to a seamless event experience for patrons.
  • Developed strong relationships with key industry partners, securing preferential show access for our venue.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Improved box office efficiency by implementing new ticketing software and streamlining processes.
  • Maintained accurate records of all transactions, facilitating efficient end-of-day reconciliations and monthly audits.
  • Efficiently resolved customer inquiries regarding event details, policies, seating options, and accessibility accommodations.
  • Assisted in training new employees, ensuring consistency in box office performance and customer service standards.
  • Developed and maintained strong relationships with patrons, leading to a loyal customer base and repeat business.
  • Served as a liaison between the box office team and other departments within the venue for seamless communication during events.
  • Managed daily cash handling procedures for accuracy and security, reducing discrepancies in financial reporting.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
  • Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
  • Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Contributed to a positive work environment by facilitating team-building activities and fostering camaraderie among colleagues.
  • Enhanced department efficiency by streamlining filing systems and organizing office materials.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
  • Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
  • Maintained facility to meet standards through proper maintenance, repair and housekeeping.
  • Collaborated with hotel management to develop strategies for continuous improvement in the housekeeping department.
  • Completed inventory checks on housekeeping supplies regularly to avoid shortages or excess stock.
  • Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
  • Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.
  • Improved operational efficiency by implementing new housekeeping processes and procedures.

Education

Special Education

Southern Connecticut State University
New Haven, CT

Skills

  • Box office operations
  • Inventory control
  • Sales reporting and analysis
  • Microsoft office
  • POS system operation
  • Confidentiality
  • Cash handling and reconciliation
  • Delegation and supervision
  • Staff coaching and training
  • Conflict resolution
  • Financial settlements
  • Paperwork and documentation
  • Hospitality and professionalism

Timeline

Box Office Lead. Maintenance Spvr, Office Assist

Alex's Bar
11.2021 - Current

Special Education

Southern Connecticut State University
Rebecca Salg