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Rebecca Santos
Plainville,Connecticut
Summary
Results-driven Administrative Coordinator bringing progressive background across various modalities and environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
15
15
years of professional experience
3
3
Industries
2
2
Continuing Education in Marketing & Ecommerce
Work History
Sales Associate
Michael's Jewelers
Bristol, CT
11.2021 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Achieved over $35,000 in sales in second month of hire.
- Managed, directed, and organized high influx of customers during special sales events
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions about sizing, accessories and merchandise care.
- Recommended accessories and complementary purchases to boost revenue.
Grower
Van Wilgen's Garden Center
North Branford, CT
02.2020 - Current
- Unloaded plants and nursery items from delivery trucks.
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Responsible for planting 1500+ plants per day
- Communicated with coworkers and management to report challenges.
- Transported and loaded harvested items into delivery trucks.
- Identified plant diseases and researched methods for mitigation.
- Operated tractor and gator equipment to move goods in safely from fields to collection points.
Realtor
Coldwell Banker Premiere Realtors
Southington, CT
08.2021 - 01.2022
- Completed all requirements for licensing including CE courses and credits (Ethics, Fair Housing, Working With Investors Pt. I & II, Intro. to Property Management)
- Advised and informed prospective clients on current market activities and conditions.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Promoted properties to target audiences to enhance revenue generation.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Crewmember
Dunkin' Donuts
Guilford, CT
08.2020 - 06.2021
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Successfully multi-tasked in high-volume, fast-paced environment
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Outpaced other team members by tirelessly finding productive work during customer lull times and trained 7 less-experienced crew members.
- Reduced customer wait times by quickly operating customer window and sales register.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Received and processed customer payments and estimated and communicated wait times accurately.
Realtor
Weichert Realtors, Suburban Properties
Guilford, CT
12.2017 - 05.2021
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Increased home sales through persuasion, negotiation and closing prowess.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared properties for open houses by educating sellers and setting up documents and posters to increase appeal of first impressions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Education
Business Administration
Charter Oak State College
New Britain, CTAssociate of Arts - Fine Arts
TAFE
Sydney, Australia2005
No Degree - General Studies
Macquarie University
Sydney, AustraliaNo Degree - General Studies
Central Connecticut State University
New Britain, CTNo Degree - English
University of Maine At Farmington
Farmington, MESkills
- Sales trends
- Stocking and replenishing
- Client Service
- Upselling
- Purchase Agreement Writing
- MLS Data Entry and Maintenance
- Idea Visualization and Brainstorming
- Adaptability and Flexibility
- Value Estimation
- Print and Digital Advertisement
- Attention to Detail
- Analytical and Logical Thinking
- Documentation and Recordkeeping
- Database Maintenance
- Problem Solving
- Conflict Resolution
Certification
- EMR - Emergency First Responder (no longer active)
- CPhT - Certified Pharmacy Technician (no longer active)
Quote
“The best advice I could give anyone is to spend your time working on whatever you are passionate about in life.”
Richard Branson
Timeline
Sales Associate
Michael's Jewelers
11.2021 - Current
Realtor
Coldwell Banker Premiere Realtors
08.2021 - 01.2022
Crewmember
Dunkin' Donuts
08.2020 - 06.2021
Grower
Van Wilgen's Garden Center
02.2020 - Current
Realtor
Weichert Realtors, Suburban Properties
12.2017 - 05.2021
Business Administration
Charter Oak State College
Associate of Arts - Fine Arts
TAFE
No Degree - General Studies
Macquarie University
No Degree - General Studies
Central Connecticut State University
No Degree - English
University of Maine At Farmington
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