Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Sbordone

New York,NY

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account Manager

Association For Energy Affordability
08.2021 - Current
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • As Energy Advisory for NYSERDA's Clean Energy Hub I was instrumental is getting energy efficiency programs and information to individuals in DAC community.

Virtual Assistant

Luxury Attaché
02.2019 - 03.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

High Net Worth Individual

EXECUTIVE ASSISTANT
09.2018 - 01.2019
  • Supported client with her daily needs organized and oversaw all personal and professional needs
  • Implemented payments structures while managing excel spread sheets to maintain continuity
  • Focused on providing personal and professional assistance, serving as a driver and research developer.

Guest Experience Manager

THE QUINN
03.2018 - 09.2018
  • Supervise staff of 50+ spearheading team meetings to ensure compliance with all housekeeping policies
  • Arrange staff work schedules, determining days off and ensuring staffing levels based on daily occupancy
  • Responsible for a positive guest experience, often met with patrons to ensure standards were upheld.

Executive Assistant to Director

PARK HYATT NEW YORK
09.2014 - 03.2018
  • Managed and scheduled calendar appointments, interviews, meetings and day-to-day tasks
  • Calculated staffing levels while responsible for overseeing guest daily request and needs.

R.O.R Interviewer

THE CRIMINAL JUSTICE AGENCY
11.2010 - 09.2014
  • Served as a liaison between lawyers and defendants, analyzing and processing confidential documents.

Education

Bachelors in Corporate Communication -

Baruch College, City University of New York
NY, NY
01.2009

Skills

  • Comfortable speaking in public
  • Works well in fast-paced environment
  • Self-starter and good multitasker
  • Teamwork and Collaboration
  • Client Relations
  • Relationship building and management
  • Project planning and development
  • Document Management

Certification


  • Participated in Willdan's intensive 15 hour Clan Energy Bootcamp
  • Obtained Willdan Clean Energy Academy Certificate 2021
  • Certificate in G-Pro fundamentals of Green Buildings Certificate
  • Completed 10-week course including trades math, and green economy with NEW
  • Received a certificate for Hands-on training focusing on carpentry
  • OSHA 10 certification

Timeline

Account Manager

Association For Energy Affordability
08.2021 - Current

Virtual Assistant

Luxury Attaché
02.2019 - 03.2022

High Net Worth Individual

EXECUTIVE ASSISTANT
09.2018 - 01.2019

Guest Experience Manager

THE QUINN
03.2018 - 09.2018

Executive Assistant to Director

PARK HYATT NEW YORK
09.2014 - 03.2018

R.O.R Interviewer

THE CRIMINAL JUSTICE AGENCY
11.2010 - 09.2014

Bachelors in Corporate Communication -

Baruch College, City University of New York

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Rebecca Sbordone