Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 5-year background in maintaining customer satisfaction and contributing to company success.
Overview
8
8
years of professional experience
Work History
Legal Assistant
The Morgan Law Group
05.2021 - Current
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Communicated pertinent information to clients via phone, email, and mail.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Contacted clients to schedule appointments and discuss progress of cases.
Provided professional services and support in a dynamic work environment.
Passionate about learning and committed to continual improvement.
Improved case management efficiency by organizing and maintaining electronic files and databases.
Worked effectively in fast-paced environments.
Administrative Assistant
South Miami Recovery
09.2019 - 04.2021
Kept reception area clean and neat to give visitors positive first impression.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Scheduled and confirmed appointments and meetings for South Miami Recovery.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Managed filing system, entered data and completed other clerical tasks.
After school Teacher
Sunset Elementary School
05.2017 - 06.2019
Regulated and structured daily afterschool activities for children in elementary school.
Monitored student attendance and program participation.
Maintained written lesson plans of activities each week, aligning learning models and daily activity logs.
Maintained positive relationships with students, parents and staff.
Prepared art, educational and recreational activities for afterschool programs with 20 youth participants.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Met with parents about daily activities, positive developments and issues.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Customer Service Associate
Norman Brothers Produce Inc
08.2016 - 05.2017
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Managed customer relations and customer service through daily communication and interaction.
Exceeded service objectives by applying proven customer service and sales best practices.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.