Rebecca Sealock
Martinsburg,WV
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Shift Supervisor/Lead Trainer
Cracker Barrel
Winchester, VA
01.2021 - Current
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Key Holder Supervisor
I Hope Restaurant
Winchester, VA
10.2015 - 01.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Processed cash, credit, debit and check payments.
- Provided sales feedback to management to address concerns in sales reports.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Counted out cash drawers and balanced totals.
- Received and counted money.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Created employee schedules to align coverage with forecasted demands.
- Completed store opening and closing procedures.
- Oversaw team of 20 employees.
- Trained and mentored new employees.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Submitted reports to senior management to aid in business decision-making and planning.
Owner/Operator
Becky Cleaning Service
Winchester, VA
09.2010 - 02.2015
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Founded and managed 2 business, growing revenue to $120000 in first year.
Education
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ04.2011
Skills
- Cash Handling Expertise
- Operations management
- Document management
- Financial Management
- Business planning
- Conflict resolution techniques
- Business administration
- Staff Scheduling
- Inventory control and record keeping
- Business Development
- Strategic planning
- Revenue benchmarks
- Staff Management
Timeline
Shift Supervisor/Lead Trainer
Cracker Barrel
01.2021 - Current
Key Holder Supervisor
I Hope Restaurant
10.2015 - 01.2021
Owner/Operator
Becky Cleaning Service
09.2010 - 02.2015
Associate of Arts - Accounting
University of Phoenix
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