Rebecca Seamons
Tualatin,OR
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for exceptional organization and positive attitude in fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Meridian Park Orthodontics
12.2021 - Current
- Managed inventory of dental supplies
- All ordering for front and back office, determines inventory levels and placing and expediting orders for supplies
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images, both x-ray and intraoral/extraoral
- Operation of 3D scanner for digital models
- Take impression and pour up models, retainer and appliance manufacturing
- Chart documentation, recorded patient health histories, current symptoms, and ongoing treatment plans
- Assisted dentist in various procedures, ensuring accurate treatment and delivery for high-quality patient care
- Regular clinical maintenance of water lines, unit traps, cleaning, and stocking
- Ensured strict adherence to infection control protocols, developed new and appropriate maintenance and infection control systems to ensure the safety of patients and employees
- Conducted routing maintentance on dental equipment and handpieces
Front Office Receptionist
Meridian Park Orthodontics
06.2017 - Current
- Manage patient and doctor schedule
- Greet patients, both at the front desk and over the phone.
- Register new patient accounts. Maintain appropriate schedule scrubbing for upcoming new patient appointments
- Operate Dolphin management system
- Financial coordination: received payments, send insurance claims, set up patient payment plans, and run financial reports
- Open and close office
- Write professional correspondence to patients and mutual provider offices
- Organize and maintain private patient records and follow HIPAA
- Social media management and office advertisments
- Manage emergency protocols and employee records (Safety Liaison)
Patient Account Specialist
OHSU
11.2017 - 03.2021
- Greet patients, both in person at the front desk and over the phone
- Manage patient and provider schedules, as well as oversee and assist in provider panel changes
- Operate EPIC system
- Receive patient payments
- Direct callers to the correct department or contact as needed
- Open and close clinic and phone room
- Manage financial program: set up patient payment agreements, organize and manage records of program, send correspondence and billing letters
Education
EFDA/EFODA Dental Assisting Certification -
Portland Community College
Portland, OR12-2021
High School Diploma -
Tualatin High School
Tualatin, OR06-2016
Skills
- Vast customer service experience
- Certified in CPR/AED
- EPIC system and other software application experience
- Knowledgeable in Word processing applications
- Appointment Scheduling and patient charting
- Office Administration
- Insurance Verification
- Dental Terminology
- Infection control proficiency
- HIPAA Compliance
- OSHA Regulations
Certification
- Expanded Functions Dental Assistant (EFDA) - Oregon Dental Board.
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
- Certified Orthodontic Assistant (COA) - Dental Assisting National Board (DANB).
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- Infection Control Certification (ICE) - Dental Assisting National Board (DANB).
- Sealant Application Certificate - Oregon Department of Health or Oregon Dental Association.
- CPR/AED Certification
- Oregon Driver's License
Languages
English
Native or Bilingual
Timeline
Lead Dental Assistant
Meridian Park Orthodontics
12.2021 - Current
Patient Account Specialist
OHSU
11.2017 - 03.2021
Front Office Receptionist
Meridian Park Orthodontics
06.2017 - Current
EFDA/EFODA Dental Assisting Certification -
Portland Community College
High School Diploma -
Tualatin High School
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