Rebecca Serrano
Self Employed Web
Palm Bay,FL
1
Language
15
years of professional experience
Detail-oriented professional with extensive experience in editorial management and customer relations. Known for critical thinking and problem resolution, successfully enhancing workflow efficiency and contributing to a positive work environment.
Work History
Lead Copy Editor
5 Years 7 Months- Edited and refined copy for clarity, consistency, and adherence to style guidelines.
- Mentored junior editors, providing guidance on best practices and quality standards.
- Reviewed and approved final drafts, ensuring all content met client expectations before publication.
- Analyzed feedback from clients to continually improve editorial strategies and service delivery.
- Collaborated with cross-functional teams to develop cohesive messaging for marketing campaigns and product launches.
- Established a positive work environment by fostering open communication, providing ongoing feedback, and recognizing team accomplishments.
- Collaborated with editors and page designers to create polished, attractive product.
- Collaborated with clients to understand project requirements and target audience needs.
Personal Assistant
10 Years 9 Months- Managed daily schedules and appointments to optimize time efficiency.
- Coordinated travel arrangements and itineraries for business engagements.
- Developed organizational systems for document management and information retrieval.
- Assisted in project planning by tracking deadlines and deliverables effectively.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through a professional demeanor and strong interpersonal skills.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Improved document management; established systematic filing system that accelerated information retrieval.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Disability Advocate Assistant
1 Year- Advocated for clients' rights, ensuring access to necessary services and resources.
- Collaborated with multidisciplinary teams to develop individualized support plans for individuals with disabilities.
- Educated clients on available benefits and resources to enhance quality of life.
- Facilitated workshops and training sessions to empower clients and increase awareness of disability issues.
- Provided emotional support to clients and families, fostering positive relationships within the community.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
Direct Support Professional Caregiver
2 Years 5 Months- Developed and implemented individualized care plans tailored to client needs.
- Provided personalized care and support to individuals with developmental disabilities.
- Assisted clients in daily living activities, promoting independence and dignity.
- Facilitated communication between clients, families, and healthcare professionals.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress toward goals.
- Coached clients through difficult life circumstances.
- Helped to integrate clients in local the community by teaching important social and work-related skills.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Maintained detailed, confidential client files.
- Facilitated sessions in person and over the phone.
Education
GED
Skills
Proofreading
Excellent communication
Critical thinking
Organizational growth
Customer relations
Customer service
Content management
Administrative support
Data entry
Microsoft Excel
Telephone etiquette
Problem resolution
Team leadership qualities
Content review
Continuous learning mindset
Languages
Spanish
Native or Bilingual
Timeline
Lead Copy Editor
Self Employed Services for COYJ
12.2020 - CurrentRead More
Personal Assistant
Self Employed Web
10.2015 - CurrentRead More
Disability Advocate Assistant
Maon Nofim
10.2014 - 10.2015Read More
Direct Support Professional Caregiver
Life Skills College
05.2011 - 10.2013Read More
GED Academy
GED
Read More