Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Sexton

Princeton

Summary

Dynamic Customer Success Partner at SYSCO Food Services with a proven track record in strategic planning and customer relationship building. Adept at leveraging analytical thinking and proficient in Salesforce to enhance customer satisfaction and streamline processes. Recognized for driving initiatives that significantly improve service levels and foster exceptional client experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Customer Success Partner

SYSCO Food Services
Houston
09.2022 - Current
  • Duties and Responsibilities:Responsible for achieving service level and
    customer satisfaction targets through day-to-day account management
    activities.
    Business event management including (but not limited to):
    Support customer needs including field communication, reporting
    analysis, recovery planning, customer updates as needed for LTOs, OGMs,
    etc.
    Creates and maintains order guides and charts
    Supports new customer onboarding efforts
    Inventory management
    LCC lead house activities
    General customer inquiries and requests
    Acts as liaison with stakeholders to ensure appropriate awareness of
    account activities and escalates issues as needed
    Owns project management for multiple concurrent customer facing
    initiatives
    Maintains relationship with multiple customer through regular direct
    interaction. Identifies opportunities to provide exceptional customer
    experience. Executes ad-hoc activities as needed.
    Review and mentor Coordinators in best practices for data analysis and
    presentation. Participates in training as needed to continuously develop
    skill set to support standardized processes
    Develop ideas and tools to improve usability of Sysco's internal data
    sources. Work cross functionally to automate improve existing processes to
    streamline accuracy and performance.

CST Customer Success Coordinator

SYSCO Food Services
Houston
03.2020 - 09.2022
  • Duties and Responsibilities:•Coordinates on behalf of multiple customers
    Summary
    Skills
    Experience
    03/2020 - 09/2022 with Operating Sites, CSPs and CSMs to ensurepositive customer
    experiences and feedbackActs as an additional point of contact for
    customers with guidance from CSMs/CSPs
    Understands and executes complex processes to enable completion of CST
    tasks including, but
    not limited to, order guide creation/maintenance, chart creation/
    maintenance, new itemrequests, sales order creation/tracking, account
    creation/ maintenance, item creation and reporting* Utilizes Sysco
    proprietary CRM tool (Sysco 360) for account management, task
    management,logging and maintaining key customer dataNavigates cross
    functionally within the organization to drive issue resolution
    Participates in training as needed to continuously develop skill set to
    support standardized processes
    Must be able to manage multiple activities and prioritize to meet deadlines.

CSR II

SYSCO Food Services
Houston
10.2012 - 08.2020
  • Duties and Responsibilities:• Processes inbound and outbound Street and
    CMU (ContractMulti-Unit) Tier 1Sales Support interactions from
    Customers and Sales Associates (phone and email) such as general
    inquiries, feedback or incidents
    Uses computerized system for tracking, information gathering, and/or
    troubleshooting.
    Answers basic inquiries and resolves basic problems.
    Document issues and identifies appropriate actions to resolve inquires
    including those related to, but not limited to, order entry, order
    modification, customer billing and payments, pricing, reporting, and the
    customer portal.
    Actively re-directs incoming callers to self-service options
    Performs proactive outbound follow-up communications, as necessary

Education

Associate of Science - Accounting And Finance

ATI Career Training Center
Dallas, TX
06-1999

High School Diploma -

Mckinney High School
McKinney, TX
06-1996

Skills

  • Strategic Planning
  • Customer Relationship Building
  • Proficient in Excel, Salesforce, Outlook, Word, Power Point, SUS, RME
  • Company processes and procedures
  • Judgement and Decision Making
  • Creative and Critical Thinking
  • Organization and Administration
  • Collaboration and Teamwork
  • Analytical Thinking
  • Excellent Communication
  • Organizational Skills
  • Multitasking
  • Self Motivation
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Time Management

Timeline

Customer Success Partner

SYSCO Food Services
09.2022 - Current

CST Customer Success Coordinator

SYSCO Food Services
03.2020 - 09.2022

CSR II

SYSCO Food Services
10.2012 - 08.2020

Associate of Science - Accounting And Finance

ATI Career Training Center

High School Diploma -

Mckinney High School

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