REBECCA Sexton
Zephyrhills,FL
Summary
Dynamic Pharmacy Operations Manager at Walgreens Pharmacy with a proven track record in enhancing team productivity and customer satisfaction. Skilled in compliance and Medicare billing, I excel in decision-making and performance evaluations, driving operational efficiency and achieving business goals through effective leadership and strategic problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Operational Manger
Walgreens Pharmacy
01.2023 - Current
- Oversaw daily operations to ensure efficient workflow and compliance with safety protocols.
- Trained staff on operational procedures, enhancing team productivity and service quality
- Analyzed operational performance metrics to identify areas for improvement and implement solutions.
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Efficient in Medicare billing along with all insurance types. Copay cards and grants. Billing specialist.
- Handled all compliance such as employee licensing, charge backs, audits, billing discrepancy, inspirations.
Walgreens Speciality
Walgreens Pharmacy in Advent Hospital
05.2020 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in face paced environment
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Ran the meds to beds program along with the med runners.
- Resolved all types of billing, hospital reimbursement, grant funding, insurance billing.
- Used several systems at a time to operate daily functions.
- Maintaining efficient inventory to supply the needs of our mail order side of pharmacy and the meds to beds.
- Professional at handling high call volume.
Certified Pharmacy Technician
Walgreens Pharmacy
02.2018 - 05.2020
- Managed prescription processing and ensured accuracy in medication dispensing.
- Trained and mentored junior technicians on pharmacy operations and customer service standards.
- Assisted pharmacists in preparing and reviewing prescriptions for potential drug interactions.
- Maintained inventory levels, overseeing stock organization and expiration date management.
- Collaborated with healthcare providers to ensure optimal patient care through medication management.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Counted, measured, and compounded medications following standard procedures.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
Dental Assistant
Artistic Dental Associate
01.2014 - 02.2018
- Assisted in patient preparation and comfort, ensuring a positive dental experience.
- Managed sterilization of instruments and maintained compliance with safety procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Receiving Associate
Home Depot
04.2009 - 01.2014
- Coordinated incoming shipments, ensuring accuracy of received inventory against purchase orders.
- Implemented systematic organization methods for stock placement in receiving area.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
Associate of Science - Medical Billing And Coding
Pasco-Hernando State College
New Port Richey, FLSkills
- Decision-making
- Team leadership
- Performance evaluations
- Delegation
- Operations oversight
- Goal setting
- Customer retention
- KPI tracking
- Operational efficiency
- Maintaining compliance
- Unsurpassed work ethic
- Complex problems analysis
Certification
Cpr certified
Immunization certified
Billing specialist
Certified pharmacy technician
Timeline
Pharmacy Operational Manger
Walgreens Pharmacy
01.2023 - Current
Walgreens Speciality
Walgreens Pharmacy in Advent Hospital
05.2020 - 01.2023
Certified Pharmacy Technician
Walgreens Pharmacy
02.2018 - 05.2020
Dental Assistant
Artistic Dental Associate
01.2014 - 02.2018
Receiving Associate
Home Depot
04.2009 - 01.2014
Associate of Science - Medical Billing And Coding
Pasco-Hernando State College