Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Shaff

Canandaigua

Summary

Dynamic retail professional with extensive experience as a General Manager at Corner Market, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing customer satisfaction. Skilled in problem-solving and fostering a collaborative environment, driving operational efficiency and employee engagement.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

Byrne Dairy
05.2024 - Current
  • Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
  • Coordinated inventory management, maintaining optimal stock levels and reducing shrinkage.
  • Trained new staff on company policies, procedures, and customer service standards.
  • Implemented visual merchandising strategies to enhance product visibility and drive sales.
  • Engaged with customers to resolve inquiries, enhancing overall shopping experience and loyalty.
  • Rotated merchandise and displays to feature new products and promotions.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

General Manager

Corner Market
02.2021 - 04.2024
  • Oversaw daily operations, ensuring efficient workflow and resource allocation.
  • Developed and implemented strategic plans to enhance customer satisfaction and retention.
  • Managed inventory systems, optimizing stock levels and reducing waste.
  • Trained and mentored staff, fostering a collaborative work environment.
  • Analyzed sales data to identify trends and inform business decisions.
  • Collaborated with vendors to negotiate favorable terms and improve supply chain efficiency.

General Manager

Quickless
01.1999 - 02.2021
  • Led initiatives to streamline processes, resulting in increased operational effectiveness.
  • Established performance metrics to monitor progress and drive continuous improvement efforts.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Assistant Store Manager

Kwik Fill
05.1998 - 01.1999
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Rochester
Rochester, NY

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Customer relations
  • Customer service management
  • Team building and leadership
  • Store opening and closing
  • Time management
  • Team management
  • Stock management
  • Store operations

Timeline

Assistant Store Manager

Byrne Dairy
05.2024 - Current

General Manager

Corner Market
02.2021 - 04.2024

General Manager

Quickless
01.1999 - 02.2021

Assistant Store Manager

Kwik Fill
05.1998 - 01.1999

Rochester

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