Rebecca Shaffer

Work History

Ophthalmic Technician

Daley Family Eyecare

05.2006 - 12.2022

Gathered and entered patient histories in Eyefinity Electronic Health Records, to help Optometrist determine diagnoses and treatment plans.
Recorded MIPS requirements.
Operated ophthalmic equipment during patient eye examinations and prepared patients for examination and procedures, with Optometrist.
Assisted Optometrist with testing, when needed.
Administered visual acuity tests, to measure patient ability to see clearly at different distances and identify visual impairments.
Identified issues during preliminary exam and addressed concerns with Optometrist.
Performed visual field testing, to measure peripheral vision and check for any visual field loss.
Set up and conducted Humphrey Visual Field Testing, when needed, as part of overall vision evaluation.
Operated Automatic Refractor / Keratometer Machine, to automatically measure vision and record visual acuity.
Using Ishihara Color Template, checked patients for color vision defects.
Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Checked patient vitals and recorded.
Instilled pupil dilating drops, in preparation for examinations, when appropriate.
Pulled paper chart for patients, reviewed chart and previous exam and made any updates, prior to their scheduled eye exam.
Researched, recorded and updated information on patient Glaucoma Form, when applicable.
Filled out online Prior Authorizations, needed for eye drops, not covered by insurance.
Time permitting, when needed, I greeted and checked in patients, answered phones, made reminder calls, scheduled, canceled or changed appointments, made changes to patients demographics and accepted and recorded payments.
Contacted medical facilities, to obtain prior medical records and test results, for Optometrists review.
Cleaned and sterilized ophthalmic instruments after each patient and replenished exam room supplies, daily.
Arranged service, repairs and maintenance for ophthalmic equipment, to keep instruments and tools in good condition.
Ordered exam supplies, office supplies and patient samples.
Worked well with patients, staff, and manufacturer representatives, to carry out successful office- and patient-related work, each day.
Promoted positive and smooth patient flow throughout eye exam, encouraging more efficient operations and boosting patient satisfaction.

Front Office Assistant

Colony Business Systems

06.1991 - 01.2005

Answered and managed incoming calls, while recording accurate messages, for distribution to office staff.
Received service calls for office equipment, filled out service ticket and dispatched service technicians.
Processed incoming mail, sorting, filing and distributing to correct staff.
Prepared customer supply orders, typed supply paperwork and either shipped or arranged for delivery.
Managed walk-in copy center, greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Performed drop-off bulk copy jobs, with accuracy and in a timely manner.
Received and recorded payments, on daily ledger, balanced cash drawer, prepared and made bank deposits.
Restocked supplies and submitted orders, to maintain stock levels.
Reviewed and updated customer information in computer database, for accuracy.
Ordered and distributed office supplies, while adhering to fixed office budget.
Opened, closed and cleaned office daily.

Assistant Retail Manager

Family Dollar Stores Inc

07.1986 - 06.1991

Opened and closed location and monitored shift changes, to uphold successful operations strategies and maximize business success.
Operated cash register, tracked daily cash handling, reconciled sales, entered daily sales figures into computer system and prepared bank deposits.
Unload trucks, check incoming merchandise against invoices, for accuracy and record any discrepancies.
Move merchandise to sales floor, placing over-stock in appropriate stock room area and replenishing items on sales floor, when needed.
Greeted and engaged directly with customers, to offer assistance and resolve complaints.
Used industry expertise, customer service skills and analytical nature, to resolve customer concerns and promote loyalty.
Implemented strategies, focused on increasing store sales and customer satisfaction.
Set up for sales and performed mark downs.
Reviewed plan-o-grams and set up stores accordingly.
Cleaning and maintenance of store.
Loss prevention, monitored sales floor for signs of theft.
Supported management in implementing and upholding store policies and procedures.
Upheld consistent presentation standards, to advantageously use visual merchandising and increase sales.
Cultivated positive rapport with fellow employees, to boost company morale and promote employee retention.
Maintained professional demeanor, by staying calm when addressing unhappy or angry customers.

Summary

Overview

Work History

Ophthalmic Technician

Front Office Assistant

Assistant Retail Manager

Education

High School Diploma -

Skills

Timeline

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