Rebecca Sharp
Phoenix,NY
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
De-Escalation Specialist III
Airspace Technologies
05.2021 - Current
- Followed all company policies and procedures to deliver quality work ranging from 100-200 tasks a day.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget, including QA and Account Management.
- Implemented new process improvements for staff, leading to higher employee retention rates and better overall performance.
- Shipped time sensitive and occasionally hazardous medical shipments domestic and internationally.
Customer Service Rep, ERS and Roadside Dispatch
Gerber National Claim Services
01.2019 - 03.2020
- Utilized software to dispatch, track, and follow up on roadside service calls for customers approximately 30-50 a day.
- Accurately took in accident claims involving one or more vehicles reporting any injuries to appropriate parties.
- Provided roadside assistance in emergency situations getting drivers off road and to shop safely and quickly.
- Dispatched tow vendors to assist in blow out tires, accidents, winch out, jump starts, etc.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
CNA
Grosse Pointe Manor
10.2018 - 03.2019
- Set up medical equipment and assist with some medical procedures (catheter, wound care)
- Assisted 11-20 patients patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Dispatch, Customer Service Desk, Operations
Quick International Courier
06.2016 - 10.2018
- Shipped time sensitive packages (cord blood, organs, human tissue, etc.) domestic and internationally ensuring efficient service to our customers.
- Dispatched fleet of drivers to pick up and deliver shipments to hospitals/airports and manage their pay.
- Increased team productivity with effective communication and collaboration strategies.
- Managed high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Cashier
Culver's
04.2013 - 05.2015
- Maintained excellent time and professionalism when serving customers at a fast paced drive thru window.
Waitress
The Elmhurst Restaurant
05.2014 - 04.2015
- Provided quick and efficient service to customers
- Maintained positive relations with staff and customers in a high volume and fast-paced environment.
Education
Associates in General Sciences -
Triton College
River Grove, IL05.2018
High School Diploma -
West Leyden High School
Northlake, IL05.2016
Skills
- Proficient in Microsoft Word, PowerPoint, and Excel
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Emergency Response
- Teamwork and Collaboration
- Problem-Solving
Certification
- Alison ISO 9001:2015 - Quality Management System (QMS)
- IBM Introduction to Data Analysis
- Transcompss HazMatt Decision Maker Training
- Poll Worker Training
- Air Cargo Security Training for IACSSP Change 9
References
References are available upon request
Special skills and certifications
- Certification of a Mandated Reporter, Obligated to report any signs of abuse or neglect, Child protection services
- Certification of Poison Control, Understand many common harmful chemicals and ways to treat them
- CPR Certified With American Red Cross
- Food Handler, Certified food handler through eFoodHandlers
- Fashion & Website Design
- Social Media Manager/Promoter
Volunteer Experience
- Feed My Starving Children
- Northlake Public Library
- St. Vincent de Paul Society Thrift Store
- Misericordia
Timeline
De-Escalation Specialist III
Airspace Technologies
05.2021 - Current
Customer Service Rep, ERS and Roadside Dispatch
Gerber National Claim Services
01.2019 - 03.2020
CNA
Grosse Pointe Manor
10.2018 - 03.2019
Dispatch, Customer Service Desk, Operations
Quick International Courier
06.2016 - 10.2018
Waitress
The Elmhurst Restaurant
05.2014 - 04.2015
Cashier
Culver's
04.2013 - 05.2015
Associates in General Sciences -
Triton College
High School Diploma -
West Leyden High School
- Alison ISO 9001:2015 - Quality Management System (QMS)
- IBM Introduction to Data Analysis
- Transcompss HazMatt Decision Maker Training
- Poll Worker Training
- Air Cargo Security Training for IACSSP Change 9
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