Rebecca Sharrow
Denton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Coffee Shop Manager
Honeylu's Coffee
04.2018 - Current
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Created a welcoming atmosphere by designing an inviting and comfortable seating area.
- Recruited, hired and trained baristas to handle workload with quality service.
- Prepared a variety of freshly baked goods, including pastries, muffins, cookies, and bread, maintaining high-quality standards.
- Developed and executed recipes for syrups including vanilla, mocha, white mocha and seasonal flavors.
Cosmetologist
Varied
05.2004 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Dog Sitter
Independant
10.2020 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
Education
No Degree - Business Administration And Management
Collin County Community College
Plano, TXVocational Certificate - Cosmetology
Carrigan Career Center
Wichita Falls, TXSkills
- Barista skills
- Staff training and development
- Customer experience management
- Scheduling and time management
- Health and safety compliance
- Cost monitoring
- Customer retention strategies
- Coffee shop operations
Timeline
Dog Sitter
Independant
10.2020 - Current
Coffee Shop Manager
Honeylu's Coffee
04.2018 - Current
Cosmetologist
Varied
05.2004 - Current
No Degree - Business Administration And Management
Collin County Community College
Vocational Certificate - Cosmetology
Carrigan Career Center
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