Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
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Rebecca Shay

Covina,CA

Summary

Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.

Overview

11
11
years of professional experience

Work History

Front Office Manager

Justin A Shuffer and Associates
09.2021 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.

Front Office Supervisor

North Coast Orthodontics
03.2017 - 09.2021
  • Working in a fast paced, upbeat environment.
  • Duties include handling any and all phone calls, including new patient calls.
  • Coordinating the schedule and appointments accordingly.
  • Setting in and creating financial contracts.
  • Verifying insurance, managing insurance claims and delinquent insurance claims.
  • Managing delinquent patient accounts.
  • Overseeing duties of other staff members in the office.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.

Front Office Manager

Spa on the Plaza
10.2013 - 03.2017
  • Working in a very upbeat yet relaxed environment even in high stress situations.
  • Managing incoming phone calls and scheduling and welcoming new customers, as well as regular customers.
  • Managing inventory.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for 30 staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Education

Associate of Applied Science - Sociology

Citrus College
Glendora, CA
09-2025

Bachelor's degree - Medical Billing & Coding

University of Phoenix-Online Campus
Johannesburg, Gauteng
02.2025

Skills

  • Microsoft Excel
  • Microsoft Office
  • Problem-solving
  • Flexibility
  • Team Work
  • Reliability
  • Medical Coding
  • Insurance Verification
  • Multi-line Phone Systems
  • Clerical experience
  • Sales experience
  • Customer service
  • Leadership
  • Effective multitasking
  • Workflow optimization
  • Customer relations
  • Scheduling and calendar management
  • Operations management

Assessments

  • Attention to detail, Proficient, 04/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Office manager, Highly Proficient, 05/01/21, Scheduling and budgeting

Personal Information

Authorized To Work: US for any employer

Timeline

Front Office Manager

Justin A Shuffer and Associates
09.2021 - Current

Front Office Supervisor

North Coast Orthodontics
03.2017 - 09.2021

Front Office Manager

Spa on the Plaza
10.2013 - 03.2017

Associate of Applied Science - Sociology

Citrus College

Bachelor's degree - Medical Billing & Coding

University of Phoenix-Online Campus

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Rebecca Shay