Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Rebecca Sheldon

Job Seeking
Honolulu,HI

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

3
3
years of professional experience

Work History

Bank Teller

MAX Credit Union
Prattville, Alabama
11.2006 - 01.2008
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Placed orders for customer checks and verified starting numbers.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Front Desk Receptionist

Spinal Rehab
Montgomery, Alabama
07.2005 - 11.2006
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.

Cashier

Sam's Club
Montgomery, Alabama
10.2004 - 07.2005
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Education

Bachelor of Science - Counseling Psychology

Colorado Christian University
Lakewood, CO
10.2023

Associate of Applied Science - Early Childhood Education

Ashford University
Arizona
02.2013

Skills

  • Phone Inquiries
  • Call Answering and Routing
  • Greeting and Seating Clients
  • Positive Attitude and Energetic
  • Computer Proficiency
  • Call Transfers
  • Balance Verification and Reconciliation
  • Cash Drawer Reconciliation
  • Teller Transactions
  • Deposit and Withdrawal Management

Volunteer Work

As a military spouse of 12 years I have had the opportunity to volunteer in different areas of our community:


Helped organize and establish a Mother's Day Out program (2011-2012).

Organized and supervised Operation Cookie Club for deployed soldiers (2015-2017).

Oversaw and taught a class at a local PWOC program in Germany (2019-2020).

Facilitated a class for ladies at our local church in Germany (2020-2022).

Timeline

Bank Teller

MAX Credit Union
11.2006 - 01.2008

Front Desk Receptionist

Spinal Rehab
07.2005 - 11.2006

Cashier

Sam's Club
10.2004 - 07.2005

Bachelor of Science - Counseling Psychology

Colorado Christian University

Associate of Applied Science - Early Childhood Education

Ashford University

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