Rebecca Shen
Arcadia,CA
Summary
Dedicated and detail-oriented healthcare front desk professional with hands-on experience in medical and dental offices. Skilled in patient check-in, appointment scheduling, insurance verification, and bilingual communication in English, Mandarin, and Cantonese. Currently preparing to begin the LVN Program at Angeles College, with a strong interest in patient care and clinical support. Known for reliability, professionalism, and the ability to thrive in fast-paced healthcare environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Rebecca Shen
01.2025 - Current
• Greeted and checked in patients, verified personal and insurance information.
• Answered multi-line phones, scheduled and confirmed patient appointments.
• Managed patient records and maintained confidential files in compliance with HIPAA.
• Assisted with front desk operations in a fast-paced medical environment.
• Provided bilingual support in English, Mandarin, and Cantonese to patients.
• Demonstrated strong time management, teamwork, and communication skills.
Education
High School Diploma -
Angeles College
City Of Industry, CA02-2026
Skills
Trilingual: Mandarin, Cantonese, English
Patient check-in & front desk support
Appointment scheduling & phone communication
Insurance verification (basic)
Medical records organization & confidentiality (HIPAA awareness)
POS system & cash handling
Customer service & interpersonal communication
Time management & multitasking
Microsoft Office (Word, Excel) & basic computer skills
Ability to work independently and as part of a team
Certification
Dental Assisting & Radiation Safety Certificate – Healthcare Skills Development Institute – 2023
ESL Certificate – El Monte Adult School – 2019
CPR certified
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Interests
Health and wellness activities, including regular walking and light fitness routines
Volunteering and community engagement when available
Continuous learning in healthcare and patient care topics
Reading and self-improvement
Spending quality time with family and maintaining a balanced lifestyle
Timeline
Rebecca Shen
01.2025 - Current
High School Diploma -
Angeles College