Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
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Rebecca Shih

Rebecca Shih

Enterprise Business Development Manager
Glendale Heights,IL

Summary

Skilled Business Development leader offering over 8 years of professional sales experience in leading operations and enhancing revenue. With speciality in: CXi/Customer Experience Journey, UCaaS, CCaaS, Digital first, AI/Automation tools, etc., along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

District Sales Manager

NICE InContact
Chicago, IL
06.2021 - Current
  • Introduced cost-saving initiatives related to NICE's digital first offering to reduce losses and increase profit margin.
  • Created digital first story telling presentation slides to educate customers on market conditions and buying behavior
  • Conducted cost benefit and ROI analysis for customers to assist in opportunity cost justification
  • Drove sales cycles with best practices in customer centric selling, challenger selling, and SPIN selling
  • Worked cross functionally with multiple business units - Digital overlays, product owners, pricing desk, RFP desk, sales ops, security/trust, solutions engineers, connectivity engineers etc.
  • Visited customers and partners onsite to build relationships locally
  • Used creative problem solving to help alleviate friction in upsell opportunities and drive adherence to sequence of events
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Built new business avenues by applying direct sales and channel-based strategies
  • Established territory boundaries and distribution routes to maximize service quality.
  • Developed strong relationships with key referral sources
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Rectified billing issues quickly to maintain client satisfaction.

Enterprise Business Development Manager

NTT Cloud Communications USA, Inc.
Schaumburg, IL
07.2019 - 06.2021
  • Retired 2020 FY quota at 250% to goal and as top sales rep within UCaaS division
  • Awarded Sales Person of the quarter 2020 Q1
  • Awarded Partner of the Year: SHI for FY 2020
  • Developed, built, and maintained $6m pipeline throughout FY 2020, driven by direct sales efforts, partner channels, affiliate partners, and VARs
  • Analyzed existing business processes for roadblocks and challenges, followed with streamlining and implementing new solutions/ideas to sell more efficiently
  • Average close rate of ~65% and 45-60 day sales cycle
  • Elevated ability to manage, maintain, and drive indirect sales and channel influence
  • Provisioned demo tenants and hosted live sessions to show customers how to navigate MSFT Teams admin portal
  • Hosted educational sessions with SHI, Microsoft, and other agents on NTT's product portfolio, go to market offer, and sales process
  • Regularly prepared and hosted contract and service order form review sessions with customers
  • Collaborated with cross functional business units within NTT - Project Managers, Legal, Finance, Channel Managers, Solutions Consultants, Executive Leadership, etc. to help pull resources together to achieve contract signature
  • Accurately predicted pipeline and opportunities closed
  • Accurately prioritized time spent on accounts based on key indicators when considering agent relationships, landscape, and customer needs
  • Regularly performed market research to better understand competitor offers
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
  • Collected data and performed customer needs analysis.
  • Consulted with product development teams to enhance products based on customer data.
  • Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Applied consultative selling techniques to prospect senior management to close business.

Technical Business Development Manager

Addison Group
Schaumburg, IL
11.2016 - 07.2019
  • Managing sales from both an account management/ business development standpoint (20/80) Strategic cold calling of accounts 50%-100% above target expectations Providing a consultative approach to IT business solutions based on each client's unique needs
  • Creating tangible timelines to manage expectations for clients and candidates
  • Negotiating rates with clients while still maintaining or surpassing targeted GPM
  • Providing clients with market knowledge, industry trends and interview process suggestions
  • Building market share through referrals, networking events, and LinkedIn connections
  • Prospecting through use of multiple tools (i.e. Cold calling, emailing, LinkedIn messaging, drop offs, etc)
  • Leading the team through example of high activity
  • Training newer business development managers while making suggestions for best practices Researching sales and business process improvement practices Researching and experimenting new prospecting tools
  • Studying qualities of our best clients to help identify new accounts to target
  • Building and maintaining client/candidate relationships with consistent follow ups and visits
  • Providing clients and candidates constructive interview feedback Researching and studying new technologies
  • Analyzing and adjusting email messages based on data
  • Aligning top resources based on their individual needs with organizations that best fit their values
  • Maintaining pipeline of active leads and follow ups
  • Leveraging my professional network to pitch and place key candidates.

Technical Recruiter

Addison Group
08.2016 - 11.2016
  • Identified and engaged with key resources based on technical stack and needs of Addison Group clients
  • Maintained pipeline of active and latent candidates
  • Leveraged candidate relationships for lead and referral generation Attended networking events to meet new candidates and resources
  • Studied market and new technology trends Informed candidates of their market value based on experience and technical skills
  • Cold called at 50%-100% above target expectations
  • Prospected for candidates through multiple tools (i.e. LinkedIn, outlook, cold calling, etc)
  • Utilized Bullhorn CRM to actively prospect for passive candidates in the database.

Lancome Sales Lead

Ulta Beauty Inc.
06.2014 - 04.2016
  • Produced over 130% increase in business
  • Generated the highest company profit for a national event at $22k goaled at $15k in March 2015 Nominated for most Grandiose mascara units sold in 2014 Nominated for most Genefique serum units sold in 2015
  • Generated consistent average dollar sales of $125+ an hour
  • Acknowledged and greeted all guests; offered friendly, prompt and courteous service
  • Built and maintain strong customer relationships Interfaced with existing customer base, maintained active contact with a growing preferred customer list and followed up with customer inquiries
  • Informed all guests of current promotions, events and services within the store Met or exceeded individual sales and clientele goals
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Identified and analyzed key competitors and related products.

Education

Bachelor of Arts - Psychology

Elmhurst College
01.2014 - 01.2016

Skills

    Key decision making

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Additional Information

  • PARTNER OF THE YEAR: SHI, NTT Cloud Communications USA, Inc.
  • SALES PERSON OF THE QUARTER, NTT Cloud Communications USA, Inc.| July 2020
  • PROFESSIONALRECOGNITION FAST TRACKED AND PROMOTED TO BDM , Addison Group | Nov 2016
  • UP & COMERS NOMINEE Addison Group | Oct 2017

Software

Microsoft Teams

Cisco Webex

Cloud Voice

Contact Center

Timeline

District Sales Manager

NICE InContact
06.2021 - Current

Enterprise Business Development Manager

NTT Cloud Communications USA, Inc.
07.2019 - 06.2021

Technical Business Development Manager

Addison Group
11.2016 - 07.2019

Technical Recruiter

Addison Group
08.2016 - 11.2016

Lancome Sales Lead

Ulta Beauty Inc.
06.2014 - 04.2016

Bachelor of Arts - Psychology

Elmhurst College
01.2014 - 01.2016

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Rebecca ShihEnterprise Business Development Manager