Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

Rebecca Shlemon

Knoxville,TN

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Overview

14
14
years of professional experience

Work History

Courtesy Clerk

Kroger
Knoxville, TN
03.2019 - Current
  • Bagged groceries for customers quickly and accurately.
  • Stacked items in bags to maximize space and prevent breakage.
  • Inspected produce for freshness, quality, and quantity before bagging.
  • Provided excellent customer service by answering questions about products and services.
  • Assisted with stocking shelves when necessary.
  • Organized checkout area to ensure a safe and efficient work environment.
  • Maintained cleanliness of checkout area including floors, counters, and shelves.
  • Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
  • Monitored stock levels in store checkout areas and restocked as needed.
  • Assisted customers with loading their purchases into their vehicles.
  • Performed routine maintenance tasks such as sweeping floors, mopping up spills.
  • Collected shopping carts from parking lot and returned to store.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Bagged customer items in alignment with industry best practices.
  • Returned unwanted merchandise to appropriate store shelves.
  • Answered customer questions regarding products and store services.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
  • Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
  • Stocked shelves when needed and notated shortages.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Demonstrated product expertise and directed guests to product locations.
  • Packed customer purchases carefully using tissue and bubble wrap to prevent damages.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Accomplished production goals by working with speed and accuracy.
  • Obtained, moved and sorted products and materials.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Loaded and unloaded items from machines, carts and dollies.
  • Transported packages to customers' vehicles.

Produce Clerk

Kroger
Knoxville, TN
03.2019 - Current
  • Received and stocked incoming produce shipments.
  • Organized displays of fresh fruits and vegetables in the store.
  • Rotated produce items to ensure freshness.
  • Checked for quality, ripeness, and overall condition of products before stocking shelves.
  • Informed customers about various types of produce available.
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Kept accurate records of inventory levels and restocked as needed.
  • Followed established food safety guidelines when handling perishables such as fruits and vegetables.
  • Cleaned work areas throughout shift to maintain sanitation standards.
  • Maintained cleanliness of department while adhering to health code regulations.
  • Provided excellent customer service by greeting each customer promptly.
  • Replenished display cases as necessary throughout the day.
  • Utilized shrink wrap machine for wrapping products properly.
  • Assisted other departments within the store when needed.
  • Stayed up-to-date on new products offered in the department.
  • Stocked, rotated and faced products with attention to product quality and expiration dates.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Rotated stock to maintain freshness.
  • Greeted customers and offered to help locate produce items.
  • Opened boxes and stocked products in appropriate sections.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Assessed floor displays to restock merchandise.
  • Answered shopper questions regarding shelf life and appropriate produce storage.
  • Checked prices and located products for customers.
  • Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
  • Demonstrated familiarity with department products to help customers in selecting items.
  • Followed instructions to properly arrange merchandise items.
  • Assisted customers with product, promotion and policy information.
  • Identified and quickly handled spill clean-up.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.

Food Preparation Worker

Buc-ee's
Sevierville, TN
03.2023 - 03.2024
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Measured ingredients required for specific food items being prepared.
  • Stocked service stations with food items such as condiments, salads, desserts, and beverages.
  • Baked breads, rolls and other pastries using traditional recipes.
  • Labeled containers with identifying information like date prepared and expiration dates.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Kept track of supplies used in the kitchen to ensure restocking when necessary.
  • Responded quickly to any requests from wait staff or management.
  • Performed additional tasks assigned by chef or supervisor.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Disposed of leftover food following health code guidelines.
  • Worked in fast-paced, ever-changing environment.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Re-stocked, organized and arranged service and food stations.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Acquired new skills to support team and further accommodate customer needs.
  • Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Removed trash and cleaned kitchen garbage containers.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Portioned and wrapped food or placed directly on plates for service to patrons.

Courtesy Clerk

Jewel Food Stores
Chicago, IL
03.2010 - 03.2018
  • Greeted customers and provided assistance in locating items.
  • Operated a cash register to process payments from customers.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Checked expiration dates on food products before placing them on shelves.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Took unwanted items from checkout to proper location.
  • Escorted customers to desired merchandise location.
  • Directed customers to product locations throughout store to help find requested items.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Established good working relationships with other departments to promote smooth flow of products and services throughout store.
  • Answered questions about current, seasonal and special sales.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Strengthened customer retention by offering discount options.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Food Preparation Worker

Jewel Food Stores
Chicago, IL
03.2010 - 03.2018
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Measured ingredients required for specific food items being prepared.
  • Labeled containers with identifying information like date prepared and expiration dates.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Inspected deliveries for freshness and quality standards prior to stocking shelves.
  • Worked in fast-paced, ever-changing environment.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Re-stocked, organized and arranged service and food stations.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Cleaned utensils, dishes and glasses for customer use.
  • Acquired new skills to support team and further accommodate customer needs.
  • Used food production system to drive quality and shelf life compliance.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Removed trash and cleaned kitchen garbage containers.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Portioned and wrapped food or placed directly on plates for service to patrons.

Education

High School Diploma -

Stephen T Mather Building Arts And Craftmanship High School
Chicago, IL
06-2001

Affiliations

  • Gaming.
  • Volunteering at 2 cat shelters in chicago.

Timeline

Food Preparation Worker

Buc-ee's
03.2023 - 03.2024

Courtesy Clerk

Kroger
03.2019 - Current

Produce Clerk

Kroger
03.2019 - Current

Courtesy Clerk

Jewel Food Stores
03.2010 - 03.2018

Food Preparation Worker

Jewel Food Stores
03.2010 - 03.2018

High School Diploma -

Stephen T Mather Building Arts And Craftmanship High School

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Rebecca Shlemon