Overview
Work History
Education
Skills
Summary
Timeline
Generic

Rebecca Simmons

Okemos,MI

Overview

18
18
years of professional experience

Work History

Document Specialist

Accident Fund Group
Lansing , Michigan
09.2023 - 02.2024
  • Opened, sorted, and prepared physical and electronic mail for all departments daily.
  • Established accurate criteria for indexing electronic images and initiating workflow to the appropriate department.
  • Scanned hardcopy documents proficiently with high speed scanner and imaging software applications.
  • Conducted quality control checks on scanned images before document management system release.

Entry Level Customer Service Representative

Peckham
Lansing, MI
10.2022 - 09.2023
  • Support callers while using the computer to answer general questions about policies, practices, procedures, and other information in regards to passports
  • Answer incoming calls and provide the highest level of professionalism and knowledgeable service to every customer.
  • Maintain strong call control and quickly work through scripts to address problems.
  • Update customer accounts, addresses and contact information within call management databases.
  • Engage actively with callers, confirming or clarifying information and de-escalating difficult situations to preserve customer satisfaction.
  • Navigate through computer systems to review information and respond appropriately to callers.
  • Manage customer expectations by clarifying needs, identifying options and recommending additional services.

Account Specialist

Lifetouch
Okemos, MI
07.2019 - 12.2020
  • • My position required me to contact school accounts pre- and post-Picture Day to ensure Picture Day readiness (confirmations, inquiries) and provide customer support regarding any issues with picture packages, missing images, pricing, and missing service items for schools.
  • • Document customer contacts and situations, such as service-related issues, accurately and in a timely fashion.
  • • Worked with the plant to resolve production issues, explore and identify solutions and manage situations.
  • • Ensured effective and timely communication with Photographers, including the photography schedule, to ensure preparedness for Picture Day.

Child Care Provider

Christina Favreau
Okemos, MI
07.2017 - 04.2019
  • Planned weekly menus.
  • Communicated with child's parents about daily activities, behaviors and problems.
  • Managed general housekeeping duties, including feeding, diapering,
    resting, and cleanup.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Carefully monitored child's play activities.

Front Desk/Night Auditor

Americas Best Value Inn
Lansing , Michigan
05.2009 - 05.2011
  • Handled a multi-line switchboard and routed incoming calls to the correct individuals.
  • Handled the complaints and concerns of customers.
  • Greeted and registered guests and issued room keys.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Processed guest payments for room charges.
  • Handled night auditing duties, which included verification of daily room occupancy and hotel revenue.
  • Entered information for reservations into the hotel's computer system.
  • Maintained the front desk and reception area in a neat and organized fashion.

Cable Repair Technician/ Customer Service Rep

Convergys
Brownsville, TX
06.2008 - 02.2009
  • Call center for Charter Communications which required taking inbound phone calls, troubleshooting cable boxes and meeting customer needs.

Housekeeping/ Front Desk/Night Auditor

Econo Lodge
Lansing, MI
12.2005 - 04.2008
  • Attended to guest rooms, including sweeping, mopping, and
    vacuuming.
  • Ensured that bathrooms were stocked with towels and toiletries.
    Sorted, washed, dried, and ironed guest laundry.
  • Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals.
  • Handled the complaints and concerns of customers.
  • Greeted and registered guests and issued room keys.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Ensured that the lobby, bathrooms and front desk were kept neat and tidy during entire shift.
  • Handled night auditing duties, which included verification of daily room occupancy and hotel revenue.

Education

High School Diploma -

Holt High School
06.2005

Skills

  • Active listening skills
  • Time management
  • Strong organizational skills
  • Strong communication skills
  • Communicating with clients
  • 60 wpm
  • Providing customer support

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Timeline

Document Specialist

Accident Fund Group
09.2023 - 02.2024

Entry Level Customer Service Representative

Peckham
10.2022 - 09.2023

Account Specialist

Lifetouch
07.2019 - 12.2020

Child Care Provider

Christina Favreau
07.2017 - 04.2019

Front Desk/Night Auditor

Americas Best Value Inn
05.2009 - 05.2011

Cable Repair Technician/ Customer Service Rep

Convergys
06.2008 - 02.2009

Housekeeping/ Front Desk/Night Auditor

Econo Lodge
12.2005 - 04.2008

High School Diploma -

Holt High School

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Rebecca Simmons