Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Simonenko

Waterford,MI

Summary

Dynamic and compassionate Appointment Coordinator with expertise in patient relations management and scheduling. Proven ability to enhance operational efficiency while maintaining HIPAA compliance. Strong organizational skills and adept problem-solving capabilities to ensure seamless appointment coordination and exceptional patient care. Committed to fostering positive relationships in a fast-paced environment.

Overview

13
13
years of professional experience

Work History

Appointment Coordinator

Michigan Orthopaedic Surgeons
02.2020 - Current
  • Assist patients with scheduling / rescheduling appointments over the phone and via patient portal.
  • Manage multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Collaborate with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Answer phone calls and messages for 50+ Orthopaedic Surgeons and handle patient inquiries.
  • Maintain confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Verify insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Coordinate with other departments to facilitate seamless operation and excellent patient care.

Shift Manager/Key Holder

At Home Decor Superstore
10.2018 - 02.2020
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Check building to confirm maintenance and cleaning meet code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Developed professional relationships to improve retention of key customers.


Office Administrative Assistant

American House Senior Living Communities
06.2012 - 10.2019
  • Respond to inquiries from callers seeking information.
  • Collect patient and client documents and information upon referral.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assist coworkers and staff members with special tasks daily.
  • Maintained a positive relationship with residents and family members.

Education

No Degree - Psychology

Schoolcraft College
Livonia, MI
01-2017

High School Diploma -

Avondale High School
Auburn HIlls
05-2012

Skills

  • Proficiency in Microsoft Office and Teams
  • Athena experience
  • Data entry expertise
  • Medical terminology
  • HIPAA compliance
  • Professional phone etiquette

Timeline

Appointment Coordinator

Michigan Orthopaedic Surgeons
02.2020 - Current

Shift Manager/Key Holder

At Home Decor Superstore
10.2018 - 02.2020

Office Administrative Assistant

American House Senior Living Communities
06.2012 - 10.2019

No Degree - Psychology

Schoolcraft College

High School Diploma -

Avondale High School

Similar Profiles

CREATE PROFILE
Rebecca Simonenko