Rebecca Sims
3144 Calumet Pl NW Kennesaw,GA
Summary
Dedicated account manager promoting dynamic client management, creative problem solving with emphasis on relationship building. Proven history of increasing revenue with special expertise in client retention. Highly motivated employee, adaptable and eager to contribute positively in growth focused collaborative work environments.
Overview
14
14
years of professional experience
Work History
Customer Relations Manager/Sr. Account Manager
Rick Mottern Insurance
Kennesaw, GA
10.2012 - 03.2024
- Contributed to profitability by ensuring accurate record-keeping, effective communication, and efficient handling of account-related activities while maintaining high customer satisfaction standards.
- Valued contributions to meet and exceed sales/service goals by increasing customer policies from under 3,000 in 2012 to over 11,000 in 2024.
- Contributed to creation of personalized customer solutions through collaboration with diverse teams, maintaining 80% average retention rate.
- Managed financial transactions and prepared reports for corporate entity.
- Oversaw and nurtured vendor connections through active participation in office and community engagements.
- Enhanced operational efficiency through comprehensive training on best practices and protocols during new hire onboarding process.
- Resolved intricate billing disputes and underwriting/claim decisions for clients, nurturing positive relationships through proactive customer engagement solutions.
- Received accolades from superiors for providing exceptional customer service, tailoring effective solutions to address individual needs. Demonstrated independent task prioritization and organization skills resulting in maximum accuracy and customer satisfaction.
Admissions Representative
University Of Charleston
Charleston, WV
02.2010 - 06.2012
- Provided group tours, customized overnight stays, and personalized visits for university visitors.
- Played a key role in coordinating recruitment initiatives and events through effective collaboration with university departments.
- Oversaw and coordinated university switchboard, ensuring smooth call routing and efficient interdepartmental communication.
- Actively participated in off-site recruiting events, including college fairs and campus events, to establish personal connections with prospective applicants.
- Utilized educational tracking software to record, compile, and code interview results or data.
Education
Communications
Attended SWVCC & WVSU 1994-1998
Institute, WVGA Property And Casualty Licensed 2012- Current
Skills
- 20 years of effective customer service management
- 11 year licensed GA Property and Casualty agent
- Praised for level headed approach to customer issues as well as those that arrive in day to day staff relations
- Strong administrative skills, experienced in Adobe, Microsoft Office and CSR platforms
- Self motivated and independent
- Proven track record of customer retention and growth through effective relationship building while maintaining consistently high level of satisfaction
Timeline
Customer Relations Manager/Sr. Account Manager
Rick Mottern Insurance
10.2012 - 03.2024
Admissions Representative
University Of Charleston
02.2010 - 06.2012
Communications
Attended SWVCC & WVSU 1994-1998
GA Property And Casualty Licensed 2012- Current
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