Rebecca Sinclair
St. Augustine,Florida
Summary
Compassionate professional with a Psychology background, committed to enhancing service delivery in community settings. Proven track record in supervising multidisciplinary teams, analyzing program data for strategic improvements, and establishing partnerships to elevate client engagement and care.
Overview
28
28
years of professional experience
Work History
Medication Assisted Treatment Case Manager
SMA Healthcare
01.2026 - Current
- (Accepted open position within company due to funding cut of Navigate program) Assist clients within the MAT program with case management services.
- Coordinated client assessments to determine service needs and eligibility.
- Performed detailed SUPRT interviews and assessments to evaluate client needs.
- Scheduled and coordinated appointments, connecting clients to community resources for additional services.
- Present information regarding client needs to the treatment team.
- Tracked and submitted data for CORE reporting to ensure compliance and program effectiveness.
- Documented case notes and maintained accurate client records to support ongoing client care.
Navigate Director
SMA Healthcare
07.2025 - 12.2025
- As Director, screen and enroll new clients, manage the team and submit reports to funders.
- Supervised multidisciplinary team of counselors and case managers supporting individuals experiencing their first episode of psychosis, enhancing client engagement and care.
- Analyzed data to inform decision-making and improve service delivery models.
- Identified and implemented improvements in operational performance metrics, driving enhanced service delivery.
- Established partnerships with community organizations to improve outreach efforts.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated strong customer relationships by promptly addressing inquiries and complaints, improving satisfaction and trust.
- (funding for program ended Dec. 31st)
Manager of Criminal Justice Grants
EPIC Behavioral Healthcare
04.2022 - 06.2025
- Supervised staff across four criminal justice programs in two counties, enhancing service delivery for participants with mental health and substance abuse needs.
- Supervised care coordinators and peer support staff to ensure effective service delivery.
- Coordinated team meetings to identify challenges and foster collaboration among staff, promoting effective problem-solving.
- Cultivated a positive work environment that promoted teamwork and employee engagement.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure financial accountability and uphold quality standards in program delivery.
- Created monthly reports for senior management summarizing operational performance metrics.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted psychoeducational groups for clients.
- Produced thorough, accurate and timely reports of project activities.
Supervisor of Criminal Justice Grants
EPIC Behavioral Healthcare
04.2021 - 03.2022
- Supervised staff in criminal justice programs in St. Johns County, addressing mental health and substance abuse needs; monitored and reported on program outcomes to enhance service delivery.
- Supervised daily operations and staff activities in a behavioral healthcare setting.
- Coordinated treatment plans, ensuring regulatory compliance to maintain quality standards in care.
- Supervised care coordinator and peer support staff in daily operations.
- Managed staff schedules and facilitated team communication to optimize daily operations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Resolved conflicts among staff and addressed patient concerns promptly.
- Assisted care coordination tasks for consumers to improve service delivery.
Placement Coordinator/Dependency Case Manager
Family Integrity Program
St. Augustine, FL
03.2015 - 03.2021
- Locate and secure placement for youth placed in Foster Care through Family Integrity Program by the Department of Children and Families and Dependency Court/Case management for children and families through the supervision of the Family Integrity Program while under the jurisdiction of the Court and the Department of Children and Families.
- Assessed client needs through comprehensive evaluations and interviews to inform case management strategies.
- Guided families in navigating available resources and support systems to enhance their stability and well-being.
- Maintained comprehensive records of client interactions and progress.
- Maintained accurate case records using agency documentation systems.
Juvenile Probation Officer- up to Supervisor
Department of Juvenile Justice
, Florida
04.1998 - 02.2015
- Supervision of staff supervising juveniles through the juvenile delinquency system in the State of Florida.
- Supervised youth on probation, ensuring compliance with court orders.
- Monitor juvenile offenders through the Court system and during their term of probation or commitment.
- Developed individualized case plans to facilitate effective rehabilitation and support for youth.
- Prepared detailed court reports outlining progress and tailored recommendations for youth cases.
- Collaborated with families, schools, and community organizations for support services.
- Trained new staff on policies, procedures, and best practices in juvenile justice.
- Educated parents on how best to support their children's rehabilitation efforts.
- Attended hearings in juvenile court on behalf of the department.
Education
Bachelor’s Degree - Psychology
Flagler College
St. Augustine, FLSkills
- Client assessment and intervention planning
- Crisis intervention
- Case management
- Case documentation and report writing
- Compliance monitoring
- EMR / EHR
- Program management
- Staff management
- Multitasking and organization
- Organization and multitasking
- Effective communication
Timeline
Medication Assisted Treatment Case Manager
SMA Healthcare
01.2026 - Current
Navigate Director
SMA Healthcare
07.2025 - 12.2025
Manager of Criminal Justice Grants
EPIC Behavioral Healthcare
04.2022 - 06.2025
Supervisor of Criminal Justice Grants
EPIC Behavioral Healthcare
04.2021 - 03.2022
Placement Coordinator/Dependency Case Manager
Family Integrity Program
03.2015 - 03.2021
Juvenile Probation Officer- up to Supervisor
Department of Juvenile Justice
04.1998 - 02.2015
Bachelor’s Degree - Psychology
Flagler College