Rebecca Sinkler

• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Collected room deposits, fees, and payments.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
• Resolved service-related problems and documented actions in system.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed and maintained positive relationships with guests for satisfaction.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track hotel performance.
• Looked over pending check-ins and payment processes to complete closing procedures.

I was a seasonable employee at walmart and I have been back to work there several times mostly seasonal. I worked as a cashier and as a customer service clerk. This job had several tasks that did every day that granted me more experience. The tasks were

* Handling Returns

* Check Cashing

*checking out guests in line

*Handling bill payments etc

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track hotel performance.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Kept accounts in balance and ran daily reports to verify totals.
• Updated customer accounts with add-on room charges, minibar use, and room service bills.
• Entered and updated sensitive customer information during check-ins and room changes.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.