Rebecca Skitka
Summary
Offering strong organizational and problem-solving abilities, coupled with keen interest in learning and growing within management role. Contributes solid understanding of business operations and effective team collaboration skills. Ready to use and develop leadership and strategic planning abilities in a Social Work role.
Overview
7
7
years of professional experience
Work History
Assistant General Manager/Server/Head Bartender
Another Broken Egg Cafe
08.2022 - Current
- Prepare beverages, cocktails and wine orders in adherence to state and city alcohol laws
- Maintain a clean and well-stocked bar
- Convey broad cocktail knowledge and mix complex drinks consistently
- Collect money, accurately make change and accurately input into POS
- Serve guests and fill server orders quickly and courteously
- Check IDs in accordance with beverage guidelines
- Handle difficult customer service situations while maintaining standards and following applicable liquor laws
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Social Work Intern
Cuyahoga County Public Defenders Office
08.2022 - 05.2023
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Improved client outcomes by developing and implementing individualized service plans.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
Server
Shooters on the Water
07.2018 - 08.2019
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food and spirits
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environment
Office Assistant
Best Greening Services
03.2018 - 07.2019
- Data entry, accounts receivable, answering incoming phone calls and emails, responding to inquiries, greeting visitors and clients, coordinate schedules and client requests with drivers and maintaining records and appropriate documentation
Server/Manager
Aladdin's Eatery
09.2017 - 03.2018
- Served tables as well as manage cash register, train new employees, answer phones and serve as a means of direct communication
- Trained employees according to policy and procedure
- Verify and confirm the staff schedule to ensure all shifts are covered
Education
Bachelors - Social Work
Cleveland State University
Cleveland, OH05.2023
Associate in Arts (AA) -
Cuyahoga Community College
Parma, OH06.2021
CDCA - Chemical Dependency
Wise Communications
Lakewood, OH08.2018
Diploma -
Garfield Heights High School
06.2011
Skills
- Staff management
- Inventory control
- Client advocacy
- Attentive service
- Professional ethics
- Operations management
- Self-care strategies
- Strong communication skills
- Staff development
- Quality control standards
- Cash handling expertise
- Multicultural competence
Timeline
Assistant General Manager/Server/Head Bartender
Another Broken Egg Cafe
08.2022 - Current
Social Work Intern
Cuyahoga County Public Defenders Office
08.2022 - 05.2023
Server
Shooters on the Water
07.2018 - 08.2019
Office Assistant
Best Greening Services
03.2018 - 07.2019
Server/Manager
Aladdin's Eatery
09.2017 - 03.2018
Associate in Arts (AA) -
Cuyahoga Community College
CDCA - Chemical Dependency
Wise Communications
Diploma -
Garfield Heights High School
Bachelors - Social Work
Cleveland State University
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