Rebecca Skriloff
New York,United
Summary
Hardworking, and committed to becoming a dependable and valuable team member. Dedicated to identifying customer needs and delivering effective solutions to all problems. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions as an Assistant and Operations Manager. Excellent time management skills combined with a superior knowledge of the customer service industry. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Opperations Manager/Lead Educator
The Creative Kitchen
05.2022 - Current
- Created reports and documents as requested by the office manager
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction
- Handled large scale event planning and administration on and off site for themed parties for children and adults
- Created and implemented a system for tracking and monitoring project progress and milestones, resulting in timely completion of projects
- Coached and mentored administrative staff
- Handled inventory and ordering for company needs
- Handled scheduling shifts for staff members to ensure full coverage when needed
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Scheduled events in recreation facilities and monitored facility conditions.
Supervisor
Exhibition Hub
06.2021 - 04.2022
- Conducting meetings to ensure clear communication of weekly goals for staff and management
- Scheduled staffing in rotating positions through out the day as needed
- Great customer service specializing in Box Office administration
- Event planning and administration for events
- Organized and managed a large-scale event that was attended by over 5000 people daily
- Lead a team of 60
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Assistant Manager
WICK LLC
01.2020 - 10.2021
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction
- Coached and mentored employees to help them reach their full potential, resulting in an increase in productivity
- Managed a team of 20+ employees, setting goals and delegating tasks to ensure that deadlines were met
- Developed and implemented a training program that increased employees’ technical and product knowledge
- Handled event booking for multiple parties of 100+
- Answered emails and phone calls and handled customer service questions
Assistant Manager
Rockwell Ice Cream Co
09.2018 - 12.2020
- Created reports and documents as requested by the office manager
- Developed creative ice cream recipes that increased customer satisfaction and excitement and resulted in an increase in sales
- Developed a system for tracking ice cream inventory and restocking, resulting in a reduction in product waste
- Accepted and fulfilled large orders for wholesale retailers (i.e Crumbl Cookies, Penguin Brothers, Black
- Sheep Cafe, etc)
- Handled staff productivity and delegation
Education
Bachelors of Science -
Hunter College
Skills
- Effective Time Management
- Leadership
- Adaptability
- Fast Learner
- Ability to Multitask
- Project Management
- Staff Management
- Expense Reports
- Client Relations
- Retail Space Planning
- Recruiting and Hiring
- Invoice Processing
- Project Planning
- Business Administration
- Operations Oversight
- Ability to Work in a Team
- Microsoft Excel
- Microsoft Office
- Creative Problem Solving
- Business Development
- Strong Communication Skills
Timeline
Opperations Manager/Lead Educator
The Creative Kitchen
05.2022 - Current
Supervisor
Exhibition Hub
06.2021 - 04.2022
Assistant Manager
WICK LLC
01.2020 - 10.2021
Assistant Manager
Rockwell Ice Cream Co
09.2018 - 12.2020
Bachelors of Science -
Hunter College
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