Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Small

Nacogdoches,TX

Summary

I am a Sales Supervisor with a proven track record at Harbor Freight Tools - enhancing customer satisfaction and achieving sales targets through effective team performance management. Skilled in data analysis and communication, I foster collaboration and resolve issues promptly, ensuring a seamless customer experience while driving operational efficiency. I am also a strong communicator with excellent organizational and time management skills. I can efficiently manage multiple projects simultaneously while adhering to strict deadlines. I possess excellent problem-solving skills and the ability to think and act quickly to find creative solutions.

Overview

9
9
years of professional experience

Work History

Sales Supervisor

Harbor Freight Tools
02.2021 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.

Front End Supervisor

Atwoods Ranch & Home
11.2018 - 02.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
  • Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.

Wait Staff Member

Auntie Pastas
06.2016 - 10.2018
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.

Education

Business Management

Stephen F. Austin State University
Nacogdoches, TX

General Studies

Angelina College
Lufkin, TX

Skills

  • Customer service
  • Analyzing data
  • Time management
  • Computer skills
  • Verbal and written communication
  • Flexibility and adaptability

Timeline

Sales Supervisor

Harbor Freight Tools
02.2021 - Current

Front End Supervisor

Atwoods Ranch & Home
11.2018 - 02.2021

Wait Staff Member

Auntie Pastas
06.2016 - 10.2018

Business Management

Stephen F. Austin State University

General Studies

Angelina College

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