Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Smith

Cincinnati,Ohio

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. The patient is always the priority.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

MONA Dermatology
Kenwood, OH
10.2017 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Efficient in Nextech and Klara as a messaging system.
  • Became specialized in cosmetic/medical procedures while being educated on multiple skincare lines and products.

Coordinator

Healthlink Family Practice
Mason, OH
10.2015 - 10.2016
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.

Front Desk Associate

Staybridge Suites Hotel
West Chester, OH
02.2015 - 10.2016
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Education

Bachelor Of Arts - Linguistics

University of Michigan - Ann Arbor
Ann Arbor, MI
05.2009

Skills

  • Call Answering and Routing
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Front Desk Operations
  • Customer Complaint Resolution

Timeline

Front Desk Receptionist

MONA Dermatology
10.2017 - 01.2022

Coordinator

Healthlink Family Practice
10.2015 - 10.2016

Front Desk Associate

Staybridge Suites Hotel
02.2015 - 10.2016

Bachelor Of Arts - Linguistics

University of Michigan - Ann Arbor

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