REBECCA SMITH
Aztec,NM
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/ Scheduler
A & R Gas And Heating (Raindrops Service Division)
10.2023 - 05.2024
- Experience in Quickbooks entering charges for customer billing
- Answered phone calls on multi-line phone system
- Answered questions from customers and potential customers
- Recorded messages and made sure to contact each customer and address their needs
- Completed responsibilities in a fast paced environment
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings
- Entered Data for customers in Serviceproz
- Acted as first point of contact and set appointments for customers
- Handled complaints and questions, and re-directed calls to other team members.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Balanced competing priorities under tight deadlines while maintaining attention to detail in managing appointment schedules.
- Managed weekly team meetings
Receptionist
Accutax & Accounting
12.2005 - 12.2006
- Completed responsibilities fast paced environment
- Answered phone calls and responded to questions
- Assisted tax preparers in ensuring customer filled out proper paperwork for filing taxes or receiving a loan
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as photocopying and and receiving important information essential for the customer
Administrative Assistant/ Receptionist
Smith Chiropractic
08.2003 - 06.2006
- Answered phone calls
- Scheduled appointments and confirmed appointements
- Accepted payments and set up payment arrangements with patients
- Filed and scanned patient paperwork
- Mailed out reminder cards, sent out billing statements to patients
- Responsible for collection of unpaid accounts walked patients back to rooms and recorded notes of adjustment for the chiropractor
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
San Juan College
08.2005
Skills
- Customer Service
- Data Entry
- Scheduling
- Office Administration
- Documentation and Recordkeeping
- Filing and data archiving
- Reliable
Timeline
Administrative Assistant/ Scheduler
A & R Gas And Heating (Raindrops Service Division)
10.2023 - 05.2024
Receptionist
Accutax & Accounting
12.2005 - 12.2006
Administrative Assistant/ Receptionist
Smith Chiropractic
08.2003 - 06.2006
High School Diploma -
San Juan College
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