Rebecca Smith
Pottstown,PA
Summary
Flexible manager with a proven track record at Michaels, adept in KPI and sales tracking, and exceptional in training and development. Elevated store revenue, propelling the Frameshop from an E to a C volume class. Expert in leveraging problem-solving abilities to enhance operational efficiency and team performance.
Overview
14
14
years of professional experience
Work History
Frameshop Manager
Michaels
06.2021 - Current
- Co-captain of Seasonal Hiring for my Michaels location, including review of candidates, interviewing, and subsequent training in Art of Service.
- In charge of scheduling and payroll when the Store Manager is absent, and am the first point of contact with issues for other MODs in store.
- Co-captain in Framing for the district, which includes stepping in on weekly district-wide calls, taking corporate calls, and disseminating subsequent information throughout the district.
- Training district Frameshop Managers in production at all levels, procedures, organization, and the training of their own teams.
- Resource for Store and Frameshop Managers in the district with respect to custom framing protocols and procedures.
- Assisted District Bridge Program for 2024.
- Coached Personal Designers to increase success in performance KPIs, both individually and for the team as a whole.
- Increased the revenue of the Frameshop resulting in an increase of two volumes, from an E to a C.
- Increased efficiency of production with respect to the use of time and resources within the Frameshop, while maintaining immaculate standards of the delivery of product to the Guest.
Framing Associate (Part Time)
Michaels
10.2010 - 06.2021
- Provided services as a Personal Designer to guests interested in framing their artwork.
- Collected and evaluated sales information to increase Average Unit Retail and Units within the frameshop.
- Provided training on production and daily Frameshop operations to incoming Framing Managers within our district as part of an MCX team.
Substitute Secondary Teacher
The Substitute Teaching Service
09.2012 - 02.2021
- Leveraged specialized classroom management software, google programs, and a variety of free educational online tools to maximize student learning opportunities.
- Created classroom plans within the context of long-term teaching assignments to promote student education and reinforce core concepts within the sciences.
- Created and maintained day-to-day classroom management and discipline plans to promote learning and tolerance within the classroom.
- Aided and advocated for other Substitute Teachers within the school district that I worked in.
Education
Masters-level Teaching Certification, Pennsylvania -
Drexel University
Philadelphia, PA06.2012
Master of Science - Geography
The Pennsylvania State University
University Park, PA12.2005
Bachelor of Science - Meteorology
The Pennsylvania State University
University Park, PA05.2002
Skills
- Prioritizing people-first mentality
- Training and development
- KPI and sales tracking
- Problem-solving abilities
Timeline
Frameshop Manager
Michaels
06.2021 - Current
Substitute Secondary Teacher
The Substitute Teaching Service
09.2012 - 02.2021
Framing Associate (Part Time)
Michaels
10.2010 - 06.2021
Masters-level Teaching Certification, Pennsylvania -
Drexel University
Master of Science - Geography
The Pennsylvania State University
Bachelor of Science - Meteorology
The Pennsylvania State University
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